Bestbath

"Good receiver, receiving opens up a few minutes after 8am, could probably sleep in the street overnight with no problems, sign says receiving stops at 2pm, hope this helps somebody"

"Bestbath is easy to deliver to and the people that work there to receive your delivery are always helpful and polite."

"I purchased a Bestbath shower pan for a project. The shower pan developed holes almost immediately upon use. Bestbath will not cover the entire cost to remove and replace their inferior product. Their response time to warranty was slow and is meaningless. In fact, the only way I was able to speak to anyone in their warranty department was a Google review. Bestbath, instead of "replying" to this review; reimburse the entire cost for your defective shower pan. Your poorly constructed shower pan placed a financial hardship on myself and my customer."

"Our company has been purchasing BestBath products for our barrier free remodeling jobs since 2011. We take great price in offering these USA made systems to our customers. In fact, BestBath is now the ONLY prefabricated remodeling shower system we will use. Product aside, we highly value the service and care we receive from our factory BestBath sales rep and customer service team. We are opening a new Design Center in town and have installed 5 custom BestBath showers in our displays because we believe this product is the right answer for just about every homeowner looking for a new shower."

"Good “concept”-POOR execution/service This is lengthy, but worth the read if you are considering this product! I purchased two of their tub/shower single piece units with a smooth gray finish. I spent twice as much as I would have on other units trusting their statement of being “best quality”. HOWEVER, the first two units arrived scratched on the surface, scratched behind the gel coat, vertical lines throughout the gray finish color, swirly buff marks across the entire thing as well as a wavy look. (all reflections were distorted) Took over a week and about 10 phone calls (plus about 19 emails between them and the dealer I went through) to get someone out to look at them (during which time I was lied to about scheduling, avoided when calling them and dismissed as not knowing what I was talking about because I am not a professional). Finally got new ones on the way with the “guarantee” they would be show room quality. When inquiring about removing my old units I was told to get rid of them. This would cost ME money for THEIR mistakes. They also blew off the fact that it would cost me money out of pocket to have the units removed from the house and the old ones replaced. Still have not reconciled this portion… After another 10 days they finally arrived. Most issues were corrected except for the swirly buff marks and waviness. I was told this is just part of their product because of the way they are produced. “If I would have got it in white and with a subway tile texture I would not see the waviness” is what I was told by their management. I was also told that the gray color has caused them some production issues in the past and it shows more flaws than white. Why would you sell a product that you KNOW is not right and of “best quality”. Their website doesn’t tell you that if you get the smooth finish you will see waves in it, nor does it sway you away from the gray color if you want an actual quality product… After much headache/lost time/delays in build I now have very expensive tubs that are not of the quality they claim to produce because they just tell me “it is my opinion” that they are not good quality and “sorry you feel that way”. They have been very dismissive of what I expect as a customer through this entire process. I guess I am not worth making happy because I am the little guy (home owner) not the big contractor buying more than these 2 units. Do what you will, but I hope if you buy one of these you get what you want the first time. If you aren’t happy with the first shipment, good luck getting them to do anything more than push you aside hoping you give up and except the junk they have sent you."