Coulter's Appliance

"I hired them to make a repair on my dryer. The day the repair was completed, they were called to let them know the exact same issue was still happening. Despite numerous phone calls, as well as visiting their office in-person, to either come back out or to refund the money has led to nothing; each time they have told me they will be out to resolve the issue."

"Made two separate appointments for service of our oven. NO show, NO call each time. Guess they only want to sell new appliances. Poor customer service for a local business."

"A lot of positive reviews here, so hate to spoil it but will. We bought a stackable from them 2 years ago. Sale went fine, but then we had to load it ourselves cause no one was available to help us. After we got the washer home, within a year we had to call an outside provider to repair it, twice. This week something we washed put a hole in the agitator. Called Coulter to see if someone could come down from McCall to Cascade to fix it, they said they would get it arranged. After additional calls asking them "when", I was told someone would call me back, no one ever did."

"I ordered a new range from them in September of 2020 and was told it would be a month, I had to be the one to keep calling them for updates of when it would be in as GE kept bumping the date out further and further. Finally, received the range 6 months later and low and behold, it is damaged. I notified them and sent photos and they said that GE said they would send new parts for it and I told them that I wasn’t going to wait another 6 months for parts and they could give me a credit on the range and I would just live with the damage. Kelsey said that GE would have to decide if they will do that. More time goes by and no phone calls from Kelsey or GE. I call again. Kelsey says they received 1 part but not the other. I said I was done waiting and I want a credit! She said she will talk to her GE rep and get back to me. Well, it’s been over a month again and still bo communication! 4 months and I still don’t have the parts or a credit! It is horrible customer service when the customer is the one reaching out all the time! Next time I will drive to Boise as I know they care about customer service."

"Highly recommend! I appreciated the knowledgeable staff at Coulter's who were able to help me select the right dishwasher. Scheduling for delivery was easy and Skye did an excellent job with the installation. I appreciated that he was extra careful not to scratch our hardwood floors. My husband and I purchased a GE dishwasher and love it. Supporting local business was also an added benefit."