Dairy Queen Grill & Chill 1485 South Grand Avenue, Pullman, WA 99163

"My family ordered this custom ice cream cake from the store in memory of my late brother in the first anniversary of his passing. It turned out amazing and so yummy 100% recommendation for this"

"This place previously wasn't so bad, but something is going wrong with new staff or management. I watched a frustrated new employee struggling to understand how to punch up orders and being rude to customers. The (I assume) manager was very short with them, but rather than helping them process the group of people that were backing up; they just kept walking away after getting the employee through one step of the process... the result was a long wait and a poor experience... I was feeling bad for the staff, and then we just got chewed out for trying to explain to them what our order was given that they couldn't seem to find it on their outdated system. Get with the times and let people order at a kiosk or something. Also, treat employees and customers with respect. It's not worth keeping this place in business if you can't figure out how to treat people with kindness."

"I went through the drive through. No one spoke over the speaker at all for 10 mins. Several cars waiting in line. Many pulled away and didn't want to wait. No one spoke to me on the speaker when I talked. I pulled forward and waited to get to the window another 10 minutes. I told the guy at the window my experienced. He said go back around and drive through again. "Don't care, you gotta go around." He got another persons a gal-older woman and she said, "Oh well...too bad you will have to pull around again. We don't have time to help you. We are too backed up to help you." The people at this Dairy queen do not care that someone waits and do not care if they inconvenience you. Do not go here unless you have 30 mins to wait in a car for service."

"Pretzel Sticks with Zesty Queso are always amazing. The chicken Small Rotisserie Bites were good too, although to be honest I got them for my cats so they would let me eat in peace. Only thing that bugs me sometimes, is the size of the Soft Drinks, they are just getting smaller while the price stays the same. However that is how it's becoming with drink sizes everywhere. It's good food for a pretty good price."