Emerald Automotive & Machine

"I have been going to Brian for about 25 years now.he has always been fair and honest.in my experience he has always called to double check before doing any repair that could be expensive. He's diagnosed several problems for me and gives me the option to fix it in house or repair it myself. You won't find a better place to take your vehicle in Sandpoint/ponderay."

"Not happy. The issue was not addressed due to the problem being tire related which they don't do. They did other work but their diagnostic and solution did not fix the entire problem. It was only made clear to me after I had paid for the work, driven away, and then came back to question them noticing I Still had the original issue. I was then informed of what was found by Elite to be the problem when they took the car there for alignment."

"I have been going to them for years and the one time they couldn't figure out what was wrong with my car, THEY WERE HONEST ABOUT IT AND DIDNT EVEN CHARGE ME! (it was a funky sensor they just didn't have the technology to diagnose) They recommended another great shop and I was able to get my car fixed but the most important piece here is that they are an honest shop! I actually have an appt for both of my cars here soon and it is always a pleasure working with them! I 100% recommend them!"

"I took my suburban to them last week, I asked them to look it over and see what I needed fixed on my front end plus what I already knew needed to be done. They called me and let me know that my ball joints don't need to be replaced but my Pitman arm did. So I told them to fix it. I paid $1500 on all the work they did. I picked my truck up and immediately knew something was wrong, and I knew it was something with my brakes. I called them and they had me bring it back. They said nothing was wrong. My old man noticed a fresh groove in the outside of my rotor. I brought it back to them. They said it wasn't their fault, that it was a brake pad defect. So I took it back to Gription (without hesitation ) they said bring it in. Gription said that it broke because my ball joints and wheel bearings are shot. So now I have to come up with $1200 more to fix it, plus pay for another alignment. I gave them free reign to find what my front end needed and I trusted them. SO I DO NOT RECOMMEND EMERALD AUTOMOTIVE. WORD OF MOUTH IS A PRETTY POWERFUL SOURCE. THANKS FOR NOT FIXING MY TRUCK!!!!"

"Had a minor issue. Needed to replace headlight bulbs. The were prompt. Price was fair. Owner Bryan was helpful to discuss another issue. Left with the impression that they would be thorough but not go overboard."