Edward Jones St. Louis Headquarters - South Campus

"This was my first visit to the south campus and the building has a very impressive interior design with large glass windows overlooking the cafeteria. Inside there is a conference room with office spaces located on the upper floors."

"A month ago, I would have given EJ 5 Stars. But my FA went to another company 3 weeks ago and I found this out quite accidentally! I was able to get in touch with her right away since I had her cell number, however. The new manager at our EJ Amarillo, Texas office never even called to tell me she was gone until several days later. I have spoken to him on 3-4 occasions since and he has done NOTHING to try and encourage us to stay with EJ. We decided to follow our FA to her new company, but in the interim of completing documents to achieve this move, I needed withdrawals twice. The fist one went FAIRLY well with the funds being deposited almost as quickly as before. However, I made a request this past Friday and my email was never acknowledged. I followed up on Monday and finally received a call at almost noon. The sell orders were put in that day (Monday), but I had no other communication with them until today (Thursday) when I emailed and asked “where’s my money?” Initially they said that they were notified that I was moving my accounts so they could not access my money, and that I should contact my new agency. Not only that, but I was told that they had known since Tuesday of the change in agencies, but never did they even attempt to notify me. Had I not inquired today, Thursday, it’s no wonder WHEN I would have learned of this news. I inadvertently emailed my FA, formerly of EJ, and the EJ address defaulted. From what I said in my email, I received a pert response saying I needed to contact my FA at her new company. That was one week ago. It is MY OPINION that the management and staff at Edward Jones in Amarillo intentionally dragged their feet on this transaction, causing a major snag in a deal for which I needed these funds! I might add that their “investment philosophy” comes from Corporate Hdqtrs and my FA’s hands were tied to the point that she could not make the investments that would be more beneficial without bringing down the wrath of Corporate on her shoulders. The once-friendly staff are no longer friendly or accommodating. I would think that even though EJ was losing a client, that they would do everything possible to keep the relationship a happy one so reviews such as this one would not occur. I’m extremely disappointed in how this was handled in our case."

"Expensive fee structure and worst customer experience. Meager returns, if any. It is more likely scenrio that Edward D Jones will make more money off of fees with your account than you do."

"The only value of an employee now is a green dot or red dot. That is the only measure that matters in service.They have intentionally made it impossible to meet measures and receive decent raises and bonuses. The benefits are poor. Service there has become the equivalent of a soulless call center of a company not worried about service to associates and consumers anymore."

"Don't give this company your money...Because I am a busy person and run three companies, my local Edward Jones advisor thought he should punish me by locking my online access to my own account. I haven't been able to access my account for three months. After contacting him, he replied that because I have not returned phone calls or emails, he locked my account. I have requested my account be closed and no one has responded. What are they doing with my account? Stealing my money? Schoolyard bully advising people on what do do with their money? Using Gestapo tactics and locking my account for non communication. Really? This company is a rip off. My advice: Go to T. Rowe Price. I have my main retirement account with them and they have never tried this type of bullying. What has this world come to? If my bank did this to me, I'd be filing a lawsuit immediately!"