Leslie's

"The gentleman working this Sunday morning was extremely helpful and courteous even though we asked him 1,000 questions. Prices seemed a little on the higher side but he didn’t try to sell us stuff we didn’t need so honesty goes a long way!"

"OMG, I was just stopping by to kill some time and I’m glad I did. The two gentlemen that worked there were simply amazing. They gave us great information and helped us to save a ton of money. We live an hour away but I’ll tell you it was worth the trip. We will be getting our pool supplies from Leslie’s."

"I ordered a pool cover in the early fall, and I was told it would be shipped in January due to supply chain issues. I was fine with that, but when I called in January to check on the order, it had been canceled in November. I was not informed. I reordered the pool cover, and it did not arrive until April. I went ahead and had a sub-contractor of Leslie's open the pool, and it is nearly a month later, and it is still not swimmable. The tarp that was used over the winter added a lot of dirt and leaves to the pool, and the sub-contractor didn't vacuum or get it cleaned. I am now working with Midwest Pool to get it ready for the summer. I am deeply disappointed with Leslie's, and I've literally spent thousands with them and received terrible customer service and no resolution for my pool issues."

"Horrible customer service. Won’t be back. I walked in on July 9 to buy a new pool filter. I told them the brand name and size. Employee said he didn’t have one but said I could order one online and suggested one so I ordered it. I even asked if it would fit and he said yes. Filter came and it was NOT the one I ordered. I tied it anyway and it was too big to fit in the holes. I took it back to the store and an employee said to just cut the pool a little and force it in. He said, “that is what I would do”. I said I didn’t know about that. He said I had to call the main company to return but he would take if they said it was ok. I took it home and looked at it agin to see if it would work and there was no way so I called and they said I could return to the store. I went back today and a different employee said to just leave it and he would talk to a manager. I said isn’t there some paperwork to fill out and what about my refund. He said he didn’t do that but he would leave it for the manger. I didn’t want to leave it. He finally texted his manager and then said they don’t do returns from online. I told him that I called and they told me to return it to the store. He said the company doesn’t know that they don’t take returns from online. He was no help. Then he tells me that Coleman and Intex don’t match up anyway. No one told me that when I bought it. This has been horrible and I doubt I will ever be back."

"I’ve been a regular customer for years and have always been treated with kindness and respect. The staff is always available and quick to help with all my needs, be it in store or having to place an order. Free pool water testing is a plus! I truly enjoy my trip into Leslie’s pool store and my kids go wild over the great selection of pool toys and floats. I’ve never worried about the higher pricing of items, as the saying goes “you get what you pay for.” Cheap prices = cheap objects. I highly suggest you visit this location and enjoy your shopping as much as my family does."