Gateway Cleaners of Kirkwood

"The quality was great. Their prices are insane. I tried them out after our local place closed. I gave them a tree skirt, two pairs of pants and 3 mens dress shirts. It was $74.70 I asked about table runners they said it was $20. $40 for the tree skirt. I thought I was taking crazy pills- I called American cleaners and they were charging $9.50 for a table runner and $13 for a tree skirt. When I asked gateway cleaners about this, they just said “we just price different” yeah, that’s your right, but it’s my right to think you’re insane and feel taken advantage of. And it’s absolutely my right to get my stuff cleaned somewhere else."

"Very convenient with drive up window. They accommodated me on a rush order for my Michael Kors Coat. I needed a rush going out of town next afternoon."

"We utilized Gateway Cleaners after our wedding to take care of a couple dress shirts, a tuxedo, and a suit. All of that turned out satisfactory and for a fair price. No gripes whatsoever. This is where the 1 star review comes in. We also used them to dry clean (no preservation of any kind) a wedding dress and two cocktail dresses. The owner could not quote me a price, but we both agreed he would call before rendering services to confirm a price for the three dresses. No call was ever received by the owner to confirm pressing, despite them saying otherwise - if so, why not leave a voicemail instead of assuming the price is acceptable and confirming the pricing like we originally agreed. Come to find out they moved forward with the dry cleaning without confirming. This turned out to be roughly $700 for a wedding dress and two cocktail dresses. Google shows an average cost to dry clean a wedding dress is about $150-200, and dresses vary, but I would guess around $30-40 a dress, for a MAXIMUM of $280. The owner is looking to charge darn near 3x the average cost due to his negligence in confirming pricing of my wife’s dresses. He then has his employee call to offer me 5% off. Out of his mind. Still waiting my for a resolution while they hold the dresses. Sorry for my Karen rant, but I would avoid Gateway for any sort of dress cleaning."

"They always have my items ready and on time! Exceptionally friendly, and have even gone out of their way to accommodate me in a pinch.Great people!"

"Convenient and efficient. The young man working always remembers my phone number when I come in and is very knowledgeable about fabric. I am in and out in less than one minute."