U-Haul Moving & Storage of Dutchtown 4230 Gravois Avenue, St. Louis, MO 63116

"I shipped a U-Box from MD to MO. When the moving company arrived to pick up the box, this facility did not properly attach the trailer to the truck. My Ubox trailer detached from the truck while on the road. Not only were my personal belongings at risk of severe damage & destruction, this error put other drivers on the road lives at risk. I was never contacted by UHaul to apologize or remedy the error. I would not recommend this facility for this reason. Very careless and unprofessional."

"Mani (Manuel) was very helpful and efficient! The van was easier to drive than I thought, overall I'm very happy with the service I received."

"This place has the worst customer service. Rude, disrespectful employees! I've had a unit at this location for over a year and a half and I am looking forward to never having to communicate with these ignorant people again. They don't listen, they talk over you and then think they are so smart in talking in circles. When attempting to get clarification on a specific issue, they address things that have already been clarified and NEVER actually answer the questions being asked of them. This is the 2rd occasion that this has happened and it is ALWAYS one of the two miserable sounding women who work in this office!"

"Everything went great! Earl deserves a raise for his customer service, as well as his ability to walk me through every part of the process. I have already recommended this location to a friend and will continue to do so."

"Very easy experience. Fees and mileage was much more than I expected... self guided return took a minute to get the hang of. Will use again. I do NOT recommend getting the upgraded insurance or using the moving companies that are recommended. If your property is damaged during the move it is next to impossible to get a resolution."