Bank of America (with Drive-thru ATM) 707 Gravois Road, Fenton, MO 63026

"My mother which is 85 years old, cant remember things,can't walk very good and drives even less.the manager ,not very nice,WOULDN'T WRITE DOWN ON A PIECE OF PAPER WHAT SHE NEEDED TO FINISH OF THE PAPERWORK. HE HAS NO REGARDS FOR THE ELDERLY. Didn't even care about those facts. Is it so hard to show some compassion???"

"I went into this bank because my debit card was not working in the ATM, it said it was frozen due to fraud. There was a woman waiting at the door, she asked what was wrong I told her that my debit card wouldn't work and she said hold on one minute and had me wait. After 10 minutes she got a mortgage officer to help me. The mortgage servicer then told me that she couldn't change my telephone number in their system so I still couldn't get online to look at my account and that she did what she could do with the debit card and it should work now. I went to try to get money out of the ATM and the card still didn't work. I went back inside and told the mortgage servicer that it still isn't working. She then told me that it would take a few hours before it would work again but assured me that I wouldn't have any problems the next day using it. I explained that the next day was Saturday and they weren't open so if my card didn't work Saturday I wouldn't have any access at all to my money for the entire weekend and I couldn't have that. She assured me it would be fine on Saturday. It wasn't and I couldn't do anything I had planned for the weekend thanks to the employees at this bank. I was extremely busy so I couldn't make it into the bank until a week later but I was going to make a complaint against the mortgage servicer for blatantly lying about me being able to use my card. I asked to speak with the manager and the wan who let me at the door said she was the manager. I told her what had happened and she didn't even apologize and took me back to the same person who didn't help me the first time, i tried to work with the woman again but ended up closing both my checking and savings accounts due to those 2 particular employees. The bank manager and the mortgage servicer did absolutely nothing to help me an further more caused me to close both of my accounts. I will file a complaint with the corporate office and see if they care at all about their customers, but I'm sure it will end exactly how it ended at that bank, nothing at all will be taken care of. I will tell every single person I come in contact with jow BOA is the absolute worst bank I have ever used!"

"They would not accept my I.D. issued by the DMV. They do not accept government documents as proof of anything. The manager is a woke feminist who goes out of her way to hurt any male that walks through their doors. I will be doing everything in my power to get this bank shut down. 3 days before Thanksgiving and she wouldn't let me cash my check after 2 years of going there because of an official paper I.D from yhe DMV. Weird, because First State Bank knows my face and let me cash it without any I.D. To be clear, I have been going to Bank of America for 2+ years, I know everyone in there and they wouldn't let me cash my check because of a paper I.D. from the DMV because my wallet was stolen. I then went to my old bank First State Bank where they also know my face and cashed it without even providing my I.D. They open at 10am, super late, and I see them all standing inside laughing and talking while a line of me and a few senior citizens stand outside and freeze because they don't wanna open a couple minutes early and let us get warm. Screw this bank."

"Service was friendly, fast and efficient. The line was moving at a reasonable pace, but despite that they brought in a 3rd teller. Quick and easy experience."

"I really like the system the Bank of America system is pretty great. This branch however is very difficult, it is very hard to take out larger sums of cash, and very inconvenient if you need to sit down and speak with someone."