Legacy Bank & Trust

"Have been a customer for about 16 years. Has not been the same since they left Rogersville. I stopped in today to cash a $40. check my mother in law sent my daughter for Christmas. By the time she gets off from work, drive thru is closed at her bank, so I cashed it for her. She signed the back, I signed the back and they wouldn't cash it because my daughter didn't have an account there. I had way more than enough in my account to cover $40. My mother is a bank teller and she said she'd never heard of such a thing! I'm leaving and looking for a new bank."

"I truly held Legacy at high standards and heard it was a wonderful place to work until they left me high and dry after 2 interviews. Reached out several times thru phone and email but yet no response. It was such a disappointment and unprofessional to receive no response at all from such a prominent Bank & Trust. The first interview was the best experience I have ever encountered and I was so honored to be in the presence of Siera & Kate. My second interview however, not so much. The branch manager seemed to only want to hire employees friends and rather hire someone with no experience over someone who has over a decade of experience. Definitely left a bad taste in my mouth!"

"Tiffany is the absolute best personal banker I have had the pleasure of working with. Her and the entire team at this branch make you feel seen, supported and cared for. They truly are a blessing!!"

"Had an amazing experience opening an account with Tiffany Montgomery. She made the entire process easy and explained everything very thoroughly. Cannot recommend her enough!"

"Worst. Bank. Ever. Whatever you do, DO NOT trust this bank to give you a loan. Sadly, the people in charge of handling them cannot do math. Your payment will change, significantly and regularly (they may or may not tell you in advance). They cannot keep insurance/tax escrows accurate, so you end up on an insane merry-go-round of overpaying for a year, them getting a refund from your insurance company, before they will adjust the payment (they will only do this at the loan anniversary, not when something actually changes), only to end up underpaying the next year and owing that balance, which they want immediately, and facing an increased payment. And somehow, the payment never adjusts down when you overpay, only up when you underpay due to them being horrible at math and refusing to calculate payments based on current information instead of old. They will make illegal repossession threats (starting the day after the actual "late" date) based on math that doesn't add up in order to gouge you. This bank is not trustworthy or competent in any way, shape, or form. You're better off trusting an owner-financed deal than to trust this bank."