The Tide Apartments

"Apartments are ROACH INFESTED!!! Property management is very rude and acting as if there wasn’t any prior complaints about it. Knocked on severals neighbors doors and all said they were experiencing the same issue. Have took over 40 pictures and videos in a monthly time span. Only solution offered was the properties routine pest control who only comes FOUR times a year. When the building clearly needs to be treated. The trash also sat & built up for two weeks over flowing into parking lot before being removed. 0/10 would never recommend!!!"

"Communication from the beginning should have been a warning sign. 1. My husband and I both reached out to the office to view the property. He received a call back and appointment to schedule. My call was never returned. 2. Day of the appointment we arrive Madison who scheduled the viewing was not there and the manager Trina did not see the "scheduled" appointment listed 3. the unit we were suppose to look at was not vacant and we were unable to view that unit. However, Trina found a different unit for us to view. 4. Applied later for the unit. Madison calls and says "the unit you applied for is now gone, I can refund you your application fee" I had to ask if anything else was available and then she mentioned actually there is a smaller unit that will be available. Customer service is offering possible solutions or another product if what the customer want is unavailable. 5. 11/9 we placed our deposit on the unit. who tenant had a move out date of 11/30 and they would let us know the move in date after the tenant vacates. No followup was given. emailed them 12/1 and called not response. 6. I called this morning 12/4 spoke to Madison telling me they will be doing the walk through on that unit this afternoon and will have our move in date by end of day 12/4 or morning of 12/5. 7. A hour later I receive a EMAIL from Madison stating. The tenant decided not to vacate and renewed their lease and they will mail my deposit. Such a big disappointment. Management please use this as a learning tool to express the importance of communication. I understand things happen. but how does someone not move out by vacate date, renew their lease and we not be notified until we reach out to the office."

"Used to live here and loved it but it's under new ownership and can never catch them in the office when I'm in st Charles"

"This is particularly directed at Trina. She has been wonderful. Due to a tough situation, I had to move out of my condo and she was able to assist in moving me in promptly. However, I accepted a new position at a new company and had to move due to relocation. She has been diligent in making sure my money has been paid back and has worked with me more than any other landlord ever has. I appreciate everything she does and just know if you move here, you have her in your corner!"

"this was the first place i’ve ever rented and it has been horrible. i have appliances and outlets that haven’t worked since i moved in. emergency maintenance doesn’t answer the phone. rent is too high, there are so many things wrong with my place that were messed up when they “updated” the place. the physical copy of my lease was lost by management at one point and i still don’t know if they have it or not, i was never told if it was. they also go through your residence without notice while you’re gone."