Mailbox Plus

"I regret to express my dissatisfaction with Mailbox Plus’ services. Despite being recommended by a local RV park, my experience with them was marred by inconsistency and unprofessionalism. Upon contacting them to handle my mail forwarding needs, I encountered a series of issues that left me deeply disappointed. Initially, I reached out to Mailbox Plus seeking assistance with forwarding my mail due to an unexpected departure. However, the initial uncertainty from the person answering the phone regarding their services set the tone for what followed. Despite assurances from Todd, the owner, that my request would be fulfilled, subsequent communication revealed a lack of follow-through and accountability. Despite assurances that my mail would be picked up, excuses such as the RV park being ‘weird’ and deserted were offered when no attempt was made to collect it. This was contradicted by the RV park staff who confirmed seeing Mailbox Plus representatives on-site. Furthermore, their failure to provide basic information about my package during attempted pickups highlighted a concerning lack of professionalism. Ultimately, the repeated delays, excuses, and lack of organization led me to question the reliability of Mailbox Plus’ services. As a result, I have chosen to explore alternative options for managing my mail forwarding needs. For those considering utilizing similar services, I would advise exploring alternatives or utilizing the USPS’s free mail forwarding service, which offers a more reliable and cost-effective solution. I hope this feedback serves as constructive criticism for Mailbox Plus to improve their services and customer experience in the future."

"My son went to Branson with family and a pair of his boots were left behind at the hotel. The hotel made arrangements for the boots to be shipped back to us through Mailbox Plus. There was a bit of a delay (honestly, I'm not sure if it was the on the Mailbox Plus end or the end of the hotel), but the boots were shipped back to us with 2 1/2 weeks at a reasonable rate. Once shipped they came quickly and arrived in good condition."

"Left a souvenir at the hotel and got charged way more than what should've been shipped regular mail. The best part, I got an empty envelope with nothing in it except a folded blank piece of paper and the mail receipt. Called and spoke to Todd and Jonne numerous times to get this resolved and got the "lemme get your name/number and I'll call you back." Problem was I never got the call back after being told each time. Use at your own risk."

"I had to ship a very heavy and bulky 32” monitor which I did not have the box for. Everything was taken care of so efficiently and easily, all I did was plop it on the counter and he did the rest! I received such excellent and friendly service for a very reasonable price considering he did all the work and provided all the packaging. I am grateful for the extra effort he took to cut down a box to the size of my item, I know that saved me shipping costs and I appreciate it. I will definitely use this business again!"

"Terrible! I own a local Art Gallery we paid them to have Art pieces professionally packed insured and shipped receipt signed required (which never happened) to ST Louis by Mailbox Plus Todd the owner totally blew me off and stopped communicating. The items were damaged and we have still not been reimbursed a claim should not take 5 months to resolve FedEx is saying Mailbox plus never submitted all photos required $265 to get packed and shipped to have Artwork worth $1500 completely ruined!...We ship a ton of stuff with ups and postal service and never had a problem! Unbelievable!"