Equity Bank 1251 Oldham Parkway, Lee's Summit, MO 64081

"We Had an emergency with a ripped $100 bill from an infant family member. Front desk woman was EXTREMELY rude. That's Missouri for ya. Cash is cash. Period."

"I don't even know where to start. Initially, I never received my debit card (which has never happened at any other bank). Then they tell me it will take another 10-14 days or I can drive to a different location to obtain a card. So, I drove to the Main St/L Summit branch to get a card. I activated the card and set up the pin number with an employee while I was on site. I went to use the debit card and it would not work. I called in. After 15 minutes on phone, they fixed it and it worked. Yeah! Not so quick....It did not work the next 4 times I tried to use it. When, I called they said they had switched companies and was unable to notify customers. And then they fixed it while I was on phone with them. They NEVER COMMUNICATED any change to the cusomers. What? I signed up for electronic statements, but never received them. Every month for 4 months, I had to call and request it. Finally, it was fixed and I received a notice via email and could access the monthly statements. Then, I tried to make an ATM deposit and there wasn't a deposit option on ATM at Oldham Pkwy location. I called and they confirmed they do not offer that option on the ATM. HUH? I have never hear of this.....every bank I have used offer deposit on ATM for over 20 years. Why? Just why? After months of having the account, I started being charged a service fee on a no fee account. I called to learn that they switched my account to a different kind without asking or notifying me. So, they agreed to refund the service charges and switched me back to a no-fee checking account. Yippee....but nope, they did not refund the service fees. They kept the service fees. Unbelievable..... I have banked at numerous banks and this is WORST, BY FAR. I don't even understand how they are in business. I have made more calls and trips to this bank than I have any other bank for past 10 years. I am tired of having to call them regularly for some issue. I am done. I am closing my .account this week. UPDATE 7/7: I called on 7/3 at 11:35 and spoke to Laura. She said she would close my account as soon as we got off of the phone, as I requested. I called on 7/6 at 3:35 and asked Julianna to confirm my acct was closed. It was not. She told me she would close it immediately and send an email confirmning the closing. I never received the email. I called on 7/7 at 12 pm and asked Taylor to confirm my account was closed. She said it was not. I asked to speak to a manager. After being on hold for 3-5 minutes, she announced it was close. I inquired about why she would say it wasn't closed initially. She said well it wasn't then, but now it is. I asked for an email to confirm it was closed while I wait on the phone. I received the e-mail. This just reflects exactly what kind of service is provided here. They did not close my acct until I asked for a supervisor and an email. Really? So, I had to call 3 times and ask for a sup to get a $0 balance accont closed. RIDICULOUS !!!!!"

"I have nothing but good things too say about this bank. The staff is always friendly and ready to help. Great bank⭐️"

"Love banking here The ladies working there are the most kindest and helpful and are there for you and yours, Always greeted with a smile and friendly atmosphere"

"From an out of Towner this is the worst branch of Equity I have ever visited. Tried going through drive through but no visible signs of how to proceed. Then I tried to deposit a check and a whole new bucket of worms horrible"