Verizon

"This place never has the stuff for the phones I've bought here. Sold me a pixel 6 pro and they don't even carry a case for it. Not to mention the guy didn't even believe me when I told what phone I have, like I bought the damn thing I think I know what it is. Pretty sad when I have to drive an hour out of my way just to go get a phone case"

"Best experience that I have ever had and I have been a Verizon customer for over a decade. Good service and they took their time to fix my problems."

"Probably one of the worst customer service experiences I’ve had. I just needed a SIM card replaced (subsequently I’d been without cell service for the whole day,) when I explained my situation and gave all my info to the rep he said I wasn’t listed as an account manager under my family’s plan so he wouldn’t be able to replace it. He said I’d have to call my family and have them either go on the app and add me or call the “611.” I used an office phone because obviously mine had been out of commission. My dad added me as a user and I received an email saying I was texted a temporary password to continue. Problem was I couldn’t receive the text because my SIM card was out of commission. The rep said “iPhones should receive texts if you’re on wifi,” I said “yes, except I have no service because I need a SIM card,” he got on the office phone with my dad to make sure he did everything right while looking at my phone, saw that the ringer was off and said “well that’s why you’re not receiving texts, this switch is off.” I said, “no that’s just the ringer.” He said, “well I don’t know what to tell you … let me go check with my boss.” Then left me alone for another 10 minutes, came back and asked me “any luck?” I couldn’t help but laugh and say “you said you were going to speak with your boss.” And he said “yeah she doesn’t know either.” He then proceeds to check his system to see if I’d been added, and lo and behold, my name pops up. I was on the office phone with my parents for 40 minutes for something that could have taken 5 minutes tops. He takes my phone, and replaces the SIM, it works. But when I don’t receive the missed texts from earlier in the day I question him and he proceeds to switch on a bunch of random things in my settings, look at the fact that my data is switched off because I’m using wifi and say “that’s why you weren’t getting texts your data was off!” I said “no, I do not have service. My data is off because I’m on wifi, I should still be receiving texts because my service has been restored.” My dad sends a test text, the rep opens it then deletes my dad’s and my entire text chat, I say “do we have to power it down to give it a chance to reboot?” He says “no you don’t have to do that, it should just reset.” It does not, I excuse myself to the restroom, take my phone, power it down, and switch it back on and all the missed texts from throughout the day came flooding in. To sum up, I could have done this man’s job better than him with no training. He was incompetent, talked down to me when he was blatantly incorrect about basic technological principles, and he wasted my time."

"Need a case and Couple of chargers. Just walked out of the store. No acknowledgement when I walked in the door. Waiting for 15 and left. I think I have close to 25 lines on my business account. Very bad. Incredibly disappointed. I’m sure you can find my account by my name. Yikes."

"I have NEVER had problems with this store or this provider. My whole family has Verizon, and we love it. The staff at the store take their time making sure they help each customer to the fullest of their capabilities. Every single staff member has always been super helpful without exception! I do highly recommend making appointments because the store can be busy. We showed up early to our appointment of upgrading our phones and knew what we wanted going in, so that made our appointment quicker. Do some research ahead of time so you know what you want as far as purchases, that way you don't spend so much time tying up one associate. As with life, always be prepared."