Chateau on the Lake Resort Spa & Convention Center 415 North State Highway 265, Branson, MO 65616

"Housekeeping was running slow upon arrival. Our room was not ready. After a 45 minute wait the front desk manager was kind enough to upgrade us due to our 5th anniversary weekend celebration. The 2 room suite that we received had a wonderful lake view. We were disappointed that there is no longer room service. The spa is always my favorite but we love coming every year. Rick at the bell stand was awesome and very helpful. We also enjoyed that the pool is now open 24/7."

"The hotel itself was beautiful, and we had wonderful service and were treated with nothing but kindness and respect! Our waitress on Monday evening 3/11 around 7pm was an angel! I don't remember her name but she treated us with so much kindness and made sure we had a great birthday celebration. My only issues, were that the rooms were extremely outdated, and the bathrooms had several loose tiles/broken items. We paid more for a room that overlooked the lake, and it just seems like they "upgrade" your rooms, but the rooms themselves aren't actually upgraded. The shower was caving in in the floor, had orange water stains all over the tub, and the towels were surprisingly rough. I'm usually not picky, but when I'm paying for a "luxury" experience, I expect it. The other issue I experienced was a huge communication issue with front service desk. They accidentally put us in a room someone else was already in, and thankfully fixed it, but someone in the switch up "lost" the gift certificate my partner had brought from his job. They were very kind and apologetic, but it still happened and they have continued to try and charge our card the full amount as they still cannot find it, even though they have cameras having the desk and have proof of us handing it over."

"It's just not worth the money. The view was good and there was a fridge. That's about the only good things w this one. Took forever to check in. The shower and bath situation is not good. The shower nozzle unscrewed when trying to turn it on and wasn't able to get it screwed back in. No microwave. No tv guide built into the tv, so no idea what's playing (not to mention the remote batteries died). No breakfast is included in the enormous price. The balcony was as big as two chairs, so barely room to enjoy it. Parking was full all the time, so had to park way out. I guess b/c people who are visiting guests take up spots. The room had a vanity mirror, which was a nice extra, but lighting was so dim so it wasn't usable. For the price, I would say, pass. You are paying for the look of the interior (even though the rooms could use an upgrade in decor) with the fountain and tree and maybe the amenities that you will probably not use."

"I'm giving two stars because Kelly at the front desk and The Grille staff members are on point!! Great customer service from them. The view is nice too so I'll give that some credit. That's where it stops. My room wasn't ready until past 530pm when check in was 4pm. Kelly addressed that for me in a fantastic way though so I appreciated that. I went to the spa at 5:13pm and was basically told there was nothing I could do until 6. Nothing. Not an offer for a sauna session or anything. She basically acted like they would close any minute so I couldn't even relax there while I waited for my room to be cleaned. When I finally got my room, the bathroom hadn't been cleaned well. There was hair on and in the tub. TV remote didn't work but the maintenance guy took care of that efficiently. No streaming service. That was a bit of a letdown. I hate cable so jamming to my music is all I can do. I tried to call multiple times. No answer. Room service is supposed to be available until 930. I tried to place an order at 730, "we're not accepting immediate orders at this time" was the error I got. I called front desk, no answer. I'm not happy with the experience so far and that's disappointing. I guess I expected more."

"One of the best hotels and my favorite!! Check in was easy and the staff is friendly. Chance took good care of checking us in especially since it was 10 pm. Beautiful views, gorgeous interior, spectacular property and great mattresses. The breakfast buffet was so delicious. It had made to order eggs or omelette bar, oatmeal, cereal, fruit, French toast , and much more. I can’t wait to go back"