Ulta Beauty

"Absolutely thrilled with Diamon's assistance in finding the perfect fragrance! Her patience and helpfulness made my experience truly enjoyable. Highly recommend her expertise"

"This is the 3rd time Ulta has messed up my ticket. And after my valid complaint today, I received a HUGE attitude from the manager, Diamond. Instead of telling me how she could rectify the issue she asked me what I wanted her to do. First I do not work there so it would impossible for me to advise what she could do for me. And once I responded this, she reacted very unprofessional by stating she was very busy (so my complaint was not as important as the next customer) and then when I was told she'd call me back & I asked today her response was "yep" before she HUNG UP on me without my reply. Obviously, "Customer service" is out the window these days. Very poor handling, which leaves a NEGATIVE star rating in my eyes. I will be contacting the Corporate Office about this situation & the outstanding managerial skills Diamond has!! Bravo for the superior management attitude you showed busy or not. One customer is just as important as the next. It allowed me to see she either didn't know how to resolve the issue or clearly didn't think it was important to her! Then the situation just turned worse by Diamond. After being hung up on by Diamond must of decided to be professional by calling me back but again the conversation turned unprofessional a second time by her stating "she was very busy and it's not worth a tank of gas to come to the store to resolve the issue!" I guess that thought crossed her mind. She'd rather hang up than deal with a live person in the store. Final comment Diamond was more concerned about herself than the customer or issue at hand. Very disappointing that Ulta represents a manager of this nature. Disgruntled customer"

"Amazing hair stylists, I’ve been to two other locations and haven’t been impressed! I saw Miranda and Frankie today for a deep condition and trim and they both did exactly what I was looking for!! Hands down the BEST hair cut I have ever gotten! I’ve been to small boutiques and paid outrageous prices and haven’t been happy with the result but Miranda and Frankie are hands down the BEST!!!!"

"Went to the store to return and replace and item. The store staff member/manager was extremely helpful in finding an actual better product for me. The checkout person was exceptionally friendly as well. Appreciate the customer service at this location! Worth the drive from Lee’s Summit!"