Waterway Carwash

"My favorite Waterway Carwash!!! They're really good! No white spots on my black car, after going through their car wash. Their staff is the best! Always eager, smiling and very friendly; this is throughout the whole car wash. If I have any problems, management is eager to fix the problem, to your satisfaction."

"Worst AND most expensive car wash (not detail) I've had in 40 years of car ownership. Look at the photos to see what $55 "The Whole Thing" will buy you. Top 1/3 of back window was never touched, never lifted wiper blades to dry window, "cleaned" floor mats were reinstalled dripping wet. Tire shine? Nope. Rims cleaned? Nope, look like they've been smeared with toothpaste. But they were fast, that's for sure! Called to express my dismay and was told to bring it back, "But not right now because we're a little busy. Come back this evening. " Who has time for that?! Guy who answered the phone didn't even sound surprised or apologetic. New to the area, will continue to look for a decent car wash. Suggest you do the same."

"A long time customer. Always courteous. efficient service. Today, I am very disappointed by a management change in operations..Now I must pay for gas in the store, then pay for my car wash by the car wash entrance. The policy now, no longer will the service people take your keys, drive your car onto the track, then I wait in the store lobby to watch your car come through. I visit Waterway for this full service feature. I left. I always have problems getting my car on a car wash track. The service people said they were happy to direct me onto the track or get in the car to help me get onto the track but could not just do it for me! Of course, I still must pay $24 plus tip! I just don't get it, there are still two people at the entrance that could do what they have always done. Put my car on the track and then my car moves through the wash. Full-service is Full service, this is not it! Of course, no car wash in town will provide this little extra service, but then it would be half the money. Very disappointed by this change."

"Wasn’t happy on first run of car wash but after speaking with mgr Ripken on duty they quickly responded with grace and understanding my car is sparkling and I’m happy give the guys a decent tip thank you"

"Review for THE WHOLE THING® Car Wash Package I have been a long-time customer at this car wash, often opting for their top-tier package, THE WHOLE THING®. This service promises a full exterior and interior clean, complete with a ceramic protectant, fresh scent, and even a 5-Day Clean Guarantee. However, my most recent experience was deeply disappointing and unfortunately, it will also be my last at this establishment. Despite the facility not being busy—only three cars were being serviced with plenty of staff available—my car was returned to me with several areas clearly overlooked. The most glaring omission was my navigation screen, which appeared untouched. I understand that many of the employees are teenagers, but with a light workload and ample staffing, these oversights are simply inexcusable. My wife also stopped using their services due to similar experiences, opting to manually clean her car instead. I plan to return for the complimentary wash promised by their 5-Day Clean Guarantee, but after that, I'll be taking my business elsewhere. I've realized that if I want the job done right, I'm better off doing it myself. I was genuinely tempted to just re-clean my car then and there, given how many spots—including the windows—were missed. I hope they take this feedback seriously and use it to improve for the sake of their future customers."