lululemon

"Make this make sense- my sister brings in a pair of leggings from 2 years ago clearly worn and used no tags etc . Easy exchange. I bring in a pair of leggings never worn but took the tag off because I had didn't realize the fit would be different from the other style leggings I have in the same size I never thought anything of it until I go to actually wear them and couldn't get them up all the way so way different sizing . I bring them in to exchange and she says nope can't without the tag. Denied exchange. She said they took my sisters exchange because of a quality guarantee like the seam didn't hold through etc. so you're saying if I brought these in with a torn seam or something then you would because of quality when I'm trying to exchange them because I didn't think that the sizing would be that far off from one style of leggings to another from the same brand and these don't fit and they're in mint condition ... lululemon is willllld selling 100$ leggings you can't exchange for in store credit within a month even with proof of purchase! That's insane"

"I am giving this 5 star review specifically for Jacelyn who works at the Battlefield Mall Location. I had gone in w my daughter so she could tell me some things she wanted for Christmas. I went to the front counter and asked a woman to please hold the items. I came back about 1 hr later without my daughter to purchase the items. I went to the front register and the people up there could not find the items. They said sorry it's been crazy. On my way out Jacelyn offered to help me. Unfortunately i had to bring my daughter in to try and find the same items. One was a clearance item so i knew they would be gone. Jacelyn offered to look at the register where i was previously told the items were gone. She ended up finding them. Sad my daughter knows exactly what she is getting, but this young lady provided exemplary customer service that nobody else wanted to provide. She deserves a raise!!"

"I only received one of my two items in my package and on chat. They’re trying to track the missing package. There is no missing package. There’s only missing item from the package. Very frustrating."

"Melissa is one of the sweetest employees there. I came in knowing what I was wanting to buy and it turned out they didn’t have that color, so she took the time to show me other options. Not only was she patient but she was very personable. 5/5 experience!"

"I purchased 3 pairs of Commission Classics because I was told they have a 3 year warranty. A belt loop broke on one and I’ve been waiting for 2 months for warranty department to even get back with me. They sell a warranty that they can’t cover. The prices reflect a high level of service. Unfortunately, the service doesn’t match."