Jim Butler KIA

"Bought my Toyota RAV4 here through Jordan! He was amazing and the whole process was speedy! Everyone at Jim Bulter was extremely nice and knowledgeable! I highly recommend buying your next car here!"

"Went to see about trading off my vehicle. The salesman and I went over to the desk he was kinda arrogant He started to get on the computer saying he’s going to assess my vehicle then ask for my keys so he could get it appraised and get the Vin number off of it so I gave him the key. He comes back he’s like OK how much do you want for your trade? I thought you were going to appraise it and I was like and where is my key? He’s like I have your key I was ok can I have it and he’s said well we don’t hold keys hostage like other places. I was like OK then get my key. Why do you have in your pocket so then he goes into I guess the finance manager probably for a couple minutes come back out and tell me oh we can offer this for you, just is whole demeanor, and attitude. I wasn’t very comfortable as I just told him thank you have a great day and left will I go back there again probably not. Plus, I already had approval for a car loan so they just lost out on money"

"Excellent sales experience which gave me some false hope that the service department would be great too. I couldn’t have been more wrong. After 10 days (350 miles) the battery was dead. After having to jump it twice on two separate occasions, took it to the dealer. The service manager said “are you leaving your keys in the car overnight”. Nonsense. So I take the car home, only to return the next day. It sat for the next 3 days with no one looking at it. The app tells you when the car has been started so knew exactly when they touched it. Then it sat for the weekend. Then on Monday someone starts it and here we are on day 7 with zero proactive updates and no car and it hasn’t been started today so no one has looked at it. Sales team was excellent. Couldn’t recommend Zach more. Service department is atrocious."

"Buyer beware! This dealership installed a GPS tracker in the car I purchased from them, and I had no knowledge of it. I bought a used 22 Niro about 10 months ago and the vehicle has been a problem child ever since. I had to jump the car several times, as the 12V battery kept dying, even though multiple mechanics said the battery was working normally. After taking the car to a Kia dealer for further diagnostic, it turns out a GPS tracking device installed by Jim Butler Kia was diagnosed to be the source of the unwanted 12v battery drain. I strongly recommend that anyone who purchased or intends to purchase a car from Jim Butler check their vehicles for GPS trackers wired into their OBD-II ports and remove them if you don't have anything in writing requiring them to be installed and don't want it there. This was an invasion of privacy to bug my car and not tell me. I reviewed all of the documentation I signed and could not find any record or anything mentioning a GPS tracker being installed in my vehicle. Looking at previous negative responses from customers, Jim Butler Kia tends to be fairly defensive so not expecting they'll change course in communicating with customers about this. Photo of the tracker included for buyer situational awareness."