Forge & Build | Aurora

"I went to this establishment a while back and sounds like things have not changed by looking at some of the poor reviews. I now tell my story of what happened because buyers should be informed. My experience was with warranty work to be completed on a brand new Cub Cadet. I dropped it off with someone who was helpful, the service that day was in good fashion. That is where it ended. I had it there a total of a month, calling each week to see when it would be ready, and each time they told me they were busy but would get to it soon. It was mowing season, so I was patient. The last time I called, same thing so at that phone call I said I’d just come pick it up and go elsewhere. Here is where it really goes downhill. When I arrived, no one would help me, so I went around and found my mower in the back being stored outside, and probably the whole time by the looks of it, since there were several rains in that period. After I loaded it, I found a flat tire with a giant 1/4” gaping hole in the center of it. It didn’t have that problem when I dropped it off a month earlier. Sure glad I didn’t find any more damage on my new mower. I took it to Ozark and they had it ready in one week, and fixed the tire free of charge. I am local and I get the creeps every time I drive by this place of business in Aurora, and obviously haven’t darker the doorway here since. I had never been treated like that anywhere else before or since. I too run my own business and something like this is unbelievable and unconscionable."

"Pretty handy, just about everything you need, we're here you have to drive 20 mi to Lowe's."

"I needed to rent a tiller for half a day. It happened to be on a Saturday, and this business is closed Sunday. Although I’d previously been told before that if I rented on Saturday and returned on Monday, then I wouldn’t be charged for Sunday because it couldn’t be returned on Sunday, this was not the answer I was given this time. I was told I’d be charged a day and a half to rent the tiller and use it for half a day Saturday. I own a local, family owned business and do my best to shop local, but I refuse to give my business to anyone that operates this way. I’d strongly suggest that you bring your business elsewhere if it’s an option. I’m severely disappointed with the customer service of this business."

"Prices here are slightly higher than the big box stores but worth the difference with the customer service they provide. They have a good inventory and knowledgeable people who know there products and services. They also know how to smile and greet you by name. They know how to treat people"

"Best customer service ever!! Love this store!!! The carpet cleaner is a life changer and I buy all my Stihl products there... This family owned store is the best around!! Thank you Journagan's!!!"