Firestone Complete Auto Care

"Service was great and quick! Nick was my technician and got my tires on and balanced very quickly. Mike was very friendly as well when I went to pick my car up. He made the process very simple and very quick. Recommended firestone Manchester if you need any service done on your vehicle."

"I picked up a screw in a tire immediately after taking delivery of a vehicle. I was 7 hours from home and Mike Elbert was able to get my tire patched despite being short staffed. Kudos to Mike for exceptional customer service."

"The guy at the front was cool and personable, he wasn’t really the issue. I came In at about 11:30 on a Monday. There was one other car already being worked on but they were the only car in front of me. At 12:30 I went to the counter too see about how much longer it would take since I had work at 1:30 and a 25 minute drive. He then informed me that they didn’t have my filter and were waiting for it to be delivered. I then asked if we could just take it down and then change the oil tommorow. He said they couldn’t because they had already emptied the oil. So from this situation I was able to gather that the mechanics emptied my car before they looked to see if they had a filter. Upon realizing they didn’t, it was decided not to inform me until absolutely necessary in hopes they could get the filter delivered and installed before I began asking as to why my car was taking an hour for a pretty routine procedure at this establishment. Because of this I did end up being late to work by 20 minutes. Ultimately I understand that everyone is human and a lot of places are short staffed and mistakes happen; Everyone including me makes mistakes. However there was essentially nothing done to try to fix the situation for me. When I asked for an eta on the filter the guy at the front said to let him make a phone call and he never came back in to update me once done with the phone. You would think after all this they would at least offer to give me the filter for free or a discount on my next oil change or something. It just seems as though there was a lot more that could have been done to fix the mistake so I would have left satisfied instead leaving a 1 star"

"They did exactly what I asked them to do and got me back on the road the same day. Very professional and courteous. The manager gave me several discounts and thanked me for being a Veteran. I really like this store and have been coming here for many years."

"Let just say Mike is the men! As soon as I walked in he was the most friendliest. Great customer service from start to finish. He went through my service from top to bottom. He’s a great Guy. Went above and beyond. Glad he’s at my local store."