Westlake Ace Hardware

"This store has a large selection of items, although their prices seem to be higher than elsewhere. I took some paint in to have it shaken in the machine, which I was thankful they were willing to do since I brought my own in. The young boy who helped me shook the first two cans with no issue, but on the last one he opened the protective cover to the machine while it was still shaking (maybe he was impatient, maybe he thought it was done, I don't know) and the paint handle had punctured the side of the can and paint sprayed all over the place, including all over my brand new jeans (I budget strictly and had just purchased these jeans, needing them to last quite awhile). I fully accept that accidents happen, but what I will say is this: he made zero acknowledgement that his customer now had paint all over her, or that he made a mistake by opening the lid too soon. He wouldn't look me in the eye, wouldn't talk to me, just wiped the can off and put it in a bag ( upon my request) and then in a box. He requested a paint clean up, conversed with his coworker and made mention that was his third paint spill that week, something they then laughed about while I stood there covered in paint. An apology would have been nice. Anything but ignoring me like it was somehow my fault would have been appropriate. I was disappointed in how he handled the situation and this will affect whether I return to this store for future business."

"Ill start by saying that I have had several great expetiences here. However, today 2 employees went out of their way to aviid contact with me and then told me they didnt carry what i was looking for despite it showing in stock for pickup. Well I found it but im going to go somewhere more helpful to buy it."

"The last two times I have entered this store I have been treated like garbage. Staff talked down to me. Acting like helping me was above them. This will be my last option in the future if I need something"

"I went into ACE last Sunday with questions about what I needed for my project. I wasn’t exactly sure what I needed for my project but after Mason helped me figure out everything I needed, the project went smoothly and turned out AMAZING! I couldn’t have done it without Mason! Beyond happy that you employ such amazing workers like Mason"

"First off, the young man cashier was very good, selection is good. Negative rating due to absence of floor staff and if you find one they just tell you where to go?? Most ace stores go out of their way to help as soon as you enter the store. This has happened multiple times at this location. Step it up management!!"