Walgreens 1801 East Langsford Road, Lee's Summit, MO 64063

"the absolute worst place to have your prescription filled besides them being incredibly delayed the Pharmacy staff is very aggressive and confrontational with customers. I personally watched the pharmacist make a lady wait over 45 minutes in the Drive-through because she didn’t like her tone. The customer requested the pharmacist's name, and the pharmacist removed her name tag. This Pharmacy constantly runs prescriptions through Insurance incorrectly, which results in the insurance denying coverage. I have been waiting over three months for a refund"

"TERRIBLE CUSTOMER SERVICE! WRONG RX AFTER GOING THROUGH A PROCESS OF HOURS TO GET (THE OFFENSE OF TAMPERING WITH A PRESCRIPTION DRUG ORDER IS A CLASS A FELONY.)FALSE INFORMATION! TELL YOU YOUR RX’S ARE READY, AND NOT READY AFTER WAITING FOREVER IN LINE! NO PROFESSIONALISM! If I could give this place a 0 I would. I have been going here for over 25 yrs. This place has become outrageous, and ridiculous these last couple years. I always call, and wait over 3 hours to talk to someone sometimes, and then I have gotten hung up on after waiting all 3 hours. Iv even showed up in person waited 40 mins inside, and also drive through, and have been handed the wrong medication several different occasions, and I don’t realize until I get all the way home, and then have to turn around wait another 60 mins to find out they didn’t even have my medication in store in the first place they also like to blame the automated text messages. I said why would they send me text months after months, after I have asked several times not alert me until my medication is ready. I completely stopped taking my birth control for my endometriosis, due to Walgreens messing it up monthly, and I was over it, and getting the wrong thing monthly. I am not kidding when I say the Dr I work for asked if I was ok, he could tell I have been off. I have been out of my ADHD medication for over a month now. The pharmacist I’m not sure of her name, she has an accent, does not care about her job, or patients needs. I’m sorry you are short staffed, that is not my fault. We are short staffed at work too, I would never take it out on my patients. I tried being nice, and telling her I understood the medical field, Iv been a dental assistant since 2012, she said she didn’t believe me (until I showed up in my scrubs, because she hung up on me on the phone, after waiting so long to talk to someone, not to mention it was after a 12 hr shift), but I would never not take care of my patients needs, or make them feel that they are wrong for needing something that is my job to do. I’m sorry you continuously can’t get your manufactures to send my prescriptions, but again, how is that my fault??…. I’m also sorry, I need medication like most people in the world. Would you like my DR to call, and talk to you on why I need my medication, so that you are not as rude, and snarky towards me, when waiting over a month for it. Now like anyone I’m getting frustrated, because you tell me first come first serve like my medication is candy or something. I don’t understand why they can’t tell me when they have it in? They want you to call, or show up, and get even more upset just to still not have it even in store. Never used to be that way, they used to be so friendly, and on top of everything! If my DR is recommending me to take an RX, I just like to follow instructions. I have tried talking to customer service, the pharmacist, pharmacist assistants, and mangers of the actual Walgreens store, and online. They always say they will try to get it fixed, but never do. Like I said this has been going on for a couple years now. I over heard 2 other customers in front of me also talking to the manager, had pretty similar stories. Today since I waited over 2 hours on the phone, with no one answering, I showed up in the drive through, the lady said my RX was finally in, and be ready by 2:00p.m 1/6/24, and I got a call 30 mins later from the rude snarky pharmacist saying it still wasn’t in, and she had given me false information!! Please go listen to phone call if a regional manager, or corporate is reading this at 1:35 p.m 1/6/24 Walgreens off Todd George and Langsford Rd Lee’s Summit MO 64063, you can also see the surveillance of me in the drive through prior to phone call. Unbelievable I typically don’t write reviews, but this is absolutely insane, and not helping any of my medical conditions. It’s taken me years to actually write a review for here, because of the great customer service they used to have. After today, I figured other people should be warned not to come here for medication."

"The pharmacy is ALWAYS changing their hours and never answers the phone and ALWAYS over a 15 minutes wait in the drive though. Their automated system also does not update to what they say in the store. They are never friendly and move like molasses."

"I would like to congratulate this location on finding a new way to irritate me every time I go these days. Here are some highlights: From their system crashing and “they can’t do anything” right as I came in for a flu shot. Claiming they called me to cancel my rescheduled appointment for a week later. “No staff.” They called but left no message and I even got a reminder email not a cancellation email right after they called and left no message. Waiting 20 minutes for someone to help me inside even after pressing that stupid button for help at the photo desk multiple times. Being told my prescription would be ready at a certain time, and it wasn’t. I would have to come back the next day. Being closed from a lightening strike for longer than they said they would be. Being forced to wait in the drive through line for over 30 minutes more than once. And this was all in the last few months on separate trips. This place used to be good. It is not now."

"I will receive text & email confirmation on an RX being ready, but the pharmacy either not even seeing an order or finding an excuse for why it is pending. After leaving, I'll often recieve a text informing me it is ready. I've been told my Dr canceled my refills for no aspen reason. He has confirmed he did not. I feel the pharmacy staff are under-trained; , and often, unpleasant. It also takes approximately 1hr+ to reach any pharmacy staff. I'm looking for a new pharmacy."