Blue Springs Ford Quick Lane

"Worst customer experience I've ever had! Lied to multiple times, person pawned off as Service Manager, was just an advisor, very rude to both myself and my daughter. Even suggesting that we go somewhere else, and not there. We had both brought in vehicles for "The Works" at their "Quick Lane" service Center. Neither Quick or "Customer Service" were involved. Were there when the place opened, only 2 other cars in line. 5 hours later they hadn't even started to work on them. Conveniently, no "Manager" was available. Even though I had bought and sold Fords for years, won't be going back there again!"

"Worst service ever! Scheduled service online two weeks in advance. When I arrived they had no record of my appointment at all. Dropped car off Monday and got told every day that it would be ready tomorrow, come Friday night and nothing has been done at all. When I call to talk to the service department, 9 times out of 10 the line would just hang up before talking to anyone. Service assigns a technician and I was told that they alone can provide status, no one else. So the time I called and my technician was at lunch, I was not able to get any information about my car. Today my technician went home for the day without any sort of communication that my car was not going to be done today as he promised. My frustration with waiting almost a week for repairs, that I was told would only take a day, was met with excuses and dismissal. I have had great experiences at other Ford repair facilities, with technicians and staff going above and beyond. The experience at Blue Springs was abysmal and I will not be back to that location for any reason."

"Amazing customer service! I just recently bought a Ford and needed a part installed. From the time I walked in everyone said hello and was so nice. Instead of having to come back/ wait for 2 hours/ schedule an appointment they were able to install the part right then and there and I was in and out in no time. I’m so happy that I have joined the Ford family and will be returning for future maintenance."

"My first time here for service since I got the car. It was a little awkward at first when I pulled in the bay because not a single person out of about 8 employees acknowledged mmt presence but, they got my service done in about an hour, including a car wash. The staff in the waiting area was pretty pleasant & I also liked that they had an older gentleman there helping to direct people & he even helped me with the coffee machine... Good people!"