McCarthy Chevy LS Service

"Dillon and the rest of the team were super helpful in explaining to me what was going on with my car. They were all super transparent on pricing and explaining to me my options. If I run Into any other issues (hopefully not) I’ll be sure to bring my car back to them!"

"Came in with temperature sensor issues and thermostat, left with same. Apparently extended warranty expired 30 days after it was paid for. Still having issues with ignition. Was charged $192 for absolutely nothing, them telling me what I told them was wrong with the truck when I walked in. Horrible experience. Just a mess. And who buys 60,000 mile extended warranty only to cover electrical? That's what I was told I paid for. A joke."

"Ross helped me out and it was the easiest, quickest, most painless process! Usually, when you have to bring the car in, it’s nothing but bad news and I was really nervous. But he was very knowledgeable, timely, and truly made everything so easy and manageable, kept me informed, and was very kind all the while! Super happy with my experience!"

"I bought a used vehicle from McCarthy and it came with a 3 month warranty, which was awesome! However, wouldn't you know it, a problem I was having with the vehicle that I thought was the battery turned out to be a brake relay switch. Unfortunately, I didn't discover that was the problem until month 4 1/2. McCarthy service team figured out the issue, and fixed it the same day. 9 months later, the switch went out again. I now know Nissan Armada is famous for this issue.... McCarthy got me in the same morning I called them, and had it fixed in time to go to a doctor appointment at 2pm for my son. They even made sure I got to work on time when I dropped the vehicle off. I am super impressed with the gentleman that helped me, and they honored a 1-year parts warranty I didn't even know about, so that I didn't have to pay anything to get it fixed! Everyone was really helpful and friendly. I definitely recommend Lees Summit McCarthy Chevrolet service team!"

"I arrived for my 8am appointment at 8:15 am. Upon entering there were 5-6 staff members working. They all looked up and completely ignored me. As a customer I thought it was the worst response ever. I understand they may have been working on something but how about a “good morning sir someone will be right with you”. I had never used your services before and the initial customer service was horrible. I kept waiting for some type of acknowledgement of my presence. Finally a young man that was in the far right hand corner (wish I could remember his name) greeted me and helped me considerably. The rest of your staff could learn a lot from him. I don’t think the problem was anymore than horrific customer service. Most of that team is screaming for customer service training."