Firestone Complete Auto Care

"1. They had my car for 2 1/2 days, it cost more than $1600, and the check engine light came back on as I arrived home. When I called and said I wasn't very happy, the woman said I could bring it back in if I wanted, or take it to a closer Firestone. No apology or empathy at all, just defensive. 2. Without checking the accuracy of any information, the work was done under an old account I shared with my ex- husband at an address where I have not lived for 4 years. I asked that my name and number be removed from that account and assigned to a new account just in my name. The technician wrote down all the information and said he'd take care of it, but he didn't. 3. Found a Firestone store closer to my home. I called them about this. He asked for the work order number, that box was left blank on my receipt. When I finally found it elsewhere, he could find no record of the work just done. I called Lee's Summit, same woman, voice dripping disgust. "Tell them to call us." 4. No discussion at all on check out about work done, or even the price. The guy said to insert my credit card and I had to ask what the amount was."

"Great at accommodating my schedule, dropped off the vehicle for service and they worked me right in and stored the vehicle inside until I came back to pick it up."

"Worst production of tire I’ve ever experienced so bad that they even managed to lock my keys in my car and had me waiting for two hours just to get my keys unlocked so I could grab my stuff out because I had to leave my vehicle overnight because they were so-called too busy to get to it that day, and then turn around and wake up to a flat tire whenever I got my car Wow what a bunch of winners they are. clowns"

"Took my friend here to have her oil changed a few weeks ago. Had to take her back up to them since it was leaking oil everywhere. They said it needed a bigger plug since hers was "stripped" and she'd need an oversized plug (why didn't they notice that at the time of the oil change?!). We get a call while we are waiting and they say actually she will need the whole oil pan replaced which would be over $400. Again, how is this just now being noticed? She has never had an issue with the plug or pan previously and it's just now a problem right after they changed the oil? THEN we were looking at their reviews, low and behold, someone from 6 months ago reviewed that they had went in for a routine oil change and that they had admitted to damaging his oil pan which needed replacing. Now if that's not suspicious given my friend's circumstance, I don't know what is. Feels they are either negligent in letting cars leave the shop with issues that should be caught at the time, or they are trying to cover up that they are damaging vehicles and then charging to fix them (whether that's by accident or intentionally)"

"It is so unacceptable to pick up the phone when a customer is calling about their property just to immediately hang it up. Especially 5 times in a row! Whichever lady is working today, October 28, 2023 at 11am, is the rudest person I have interacted with in this manner. When she finally answered I got a "what do you need?" Instead of a proper and professional greeting. We'll be canceling our credit card we've had since 2010 and will be taking our business elsewhere. This was the final straw in a string of incidents with many locations."