Hollister Co.

"Horrible service. I walked up to pick up an order. I gave her my name and said some of my order was cancelled, can you just cancel this order so i can rebuy everything because I had a coupon. She said “we can’t cancel orders” so then i said how can i go about using my coupon, because the whole reason I bought this was to use the deal. she said “you can make another account.” I said you can’t honor it? I’ll rebuy everything. she said “no we don’t do that here” and so i asked how can i create a new account because I already used my email for this one. she said “looks like you can’t make another one then.” I already knew coming to this location that they had rude associates but this confirmed it. do NOT go here."

"The store was clean and the selection was pretty good. The reason for the low rating was the very poor customer service. All the young ladies were standing by the registers talking to one another. There was no greeting whatsoever. I was making an exchange and asked one of the associates if she could hold my shorts that I was exchanging while I shopped. You would have thought I was asking her to write an essay. She looked confused and acted as though this was a difficult request. When I went to try on clothes in the fitting room, there were leftover clothes from previous shoppers in just about all the rooms. It seems as though the 4 employees standing at the register talking could have going back to the fitting rooms to clean them up a bit. The customer service definitely needs to be worked on at this location."

"The store was clean, but of the 4 employees who were working not a single one welcomed me, or asked if I needed assistance. As a former manager for Hollister and M-pack team traveling manager for Abercrombie, I was highly disappointed in this customer service I always go in to spend a couple hundred but when the employees rather text on their phone then assist a customer its a surprise that this store has done so well. The mall location is a 5 stars and everyone from the brand reps in the front, the cash reps working the registers to the managers are always engaging. I will not revisit this location."

"This should be zero stars. Do not shop at Hollister, they will sell you poor quality clothes and then they will not exchange when their product is faulty. The seam came apart on a shirt my son wore one time and they would not make it right. He's had the shirt for 2 weeks. DO NOT SHOP HERE!"

"I came in there today and the group of girls working did not say one word. As I have worked in retail, I know this should not be acceptable. Not only this but the group of girls stayed at the counter the whole time, passing around a box of snacks & chatting. If they would have said one word, or done one part of their job I would not be making this review. I was there May 16 around 4-4:30."