Happy Tails

"I kept getting the older lady who for some reason couldn't handle my frenchie. The last time I took her the lady refused to trim her nails. Although the younger lady was delightful, I won't be bringing my little girl back. The younger lady is the only reason I gave them the second star. I now have a far better groomer for my little frenchie."

"I would give zero if there was an option because I didn’t receive any service to review. I called about my three dogs needing their nails trimmed. I’m new to the area and needing a good place to take them. She answered my question about the cost of the work then hung up. So I called back asking about walk-in or appointment only. And she replied appointment only. If you’re keeping up then you’ve realized I hadn’t ever given the option to make an appointment due to her hanging up on me immediately. If you can’t take the time to address the business coming to you directly you don’t deserve the business. Needless to say I’m still looking for a good groomer in the coos Bay Area. Piss poor customer service."

"We will not be returning. We did two grooms at Happy Tails for our miniature bernedoodle puppy. Their shop has moved down a corridor of the mall I never knew existed. If you enter the door near their old shop and sign it's promptly a left turn down a small hallway past the human hair salons. The first groom was fine, a little shorter than I would have liked and very much a poodle cut in the face, but fine and it cost $75 for my 35lb dog. It grew out. Booking an appointment is a bit of a struggle if you don't want to leave a message or have a specific question. It's a mother/daughter team and the phone is often neglected. When we returned for our second appointment, which had to be booked about three weeks out, I was quickly called back and informed that my dog was "too matted" and they would shave him down to his skin, I protested. My dog is a poodle mix. I understand he needs to be brushed and I brush him out entirely about every other day. He had a minor amount of matting that could have easily been cut out with scissors. They acted like I'd never seen a slicker brush and comb before and booked another appointment a week and a half later, with homework to get him brushed out. I brushed him for a solid week every day literally with a fine tooth comb. When we returned his hair was like butter. They put him on the table without really checking his coat and sent me on my way. Four hours later, I got a call that he'd be ready in about 15 minutes, when they had told me it would be about two hours. As I was ending the conversation I was met with a sharp "$120, cash or check only." I don't like to argue, I went and picked him up and paid the surprise 50% increase over last time. The cost was inconsistent, they shaved his underside entirely when I know it wasn't matted, they very much did what they wanted rather than following instructions, and we're never going back."

"Took my Akita in for a bath, brush, and nail trim and they did an excellent job with my baby. I'm super pleased and so is panda."