Sure Flame LLC

"Great company! We originally called a different company who said we needed repairs that would have cost us approximately $1200 in addition to the cleaning. So we called around and found Sure Flame and they discovered debris that needed to be cleaned out that the other company had missed in their cleaning. The fireplace is now running perfectly and no repairs needed to be done. Dustin was professional and thorough. Thank you!! Greatly appreciate it!"

"I cannot say enough good things about Sure Flame. During the power outage in the recent storms, I needed to get my gas insert repaired. I unfortunately called the wrong company (Not Sure Flame). The first company was $100 more for the site fee than Sure Flame, and they tried to gouge me for a total of $3177 to fix my unit. Sure Flame fixed everything for $450 (That includes the site visit). They are trustworthy, up-front, customer-focused, and extremely professional. Beware!!!!! There are shady companies out there that misdiagnose issues either due to ineptitude or likely even as part of their typical approach. These companies gouge on materials and misrepresent themselves as repair specialists when they are only replacement specialists. In short, if you call Sure Flame, this will not be an issue. I recommend Sure Flame in the highest possible terms, you will be in great hands with this company!!!!!!"

"Sureflame did such a great job getting my furnace back to functioning as quickly as possible. After a recent power outage from a winter storm, the circuit board on my high efficiency furnace stopped working. Jason came out to troubleshoot and Fernando came out to install parts and check function once the factory circuit board arrived. All was done so quickly (in a good way) and both Jason and Fernando were so professional and great to work with. 10/10 experience. I will be returning to this company for future hvac work."

"We have nothing but good things to say about Sure Flame. Husband and wife team, Jason and Rachael Bennett, and their technicians, are knowledgeable, honest, professional, personable, responsive, courteous, and prompt in delivering excellent customer service at every stage of tuning up our HVAC system and fireplace. We have used them for years and they have been stellar on every appointment--from setting up the appointment to their technicians arriving on time and completing their work. They know HVAC systems and fireplaces inside and out, and patiently explain everything to their customers as to the services rendered. They also make sound recommendations on how to keep our HVAC system and fireplace running in tip-top working condition. We cannot recommend them enough."

"Our gas fireplace stopped working about a year ago, and so we just turned it off. The glass was also super filthy. I always assumed we were going to have to replace the entire insert. But after reading great reviews for SureFlame I thought I would start with them. They were able to get me an appointment the same week. Paul was on-time and got to work right away. He left about an hour later with our fireplace looking and working like NEW! All that for just a service call fee. I am very happy to have found a great company like SureFlame that knows even the older model gas fireplaces and is able to repair and make them look good again. Thank you Paul and SureFlame!"