Forest Valley Veterinary Clinic

"*Please note, I have respect for vets and appreciate their work and challenge of this profession. I am simply writing this to bring some level of justice to what happened to my beloved bunny. We took our rabbit in for an emergency appointment where they determined his teeth were the problem. They were so confident that his teeth were the issue as they are the leading rabbit teeth expert in the area that they did not offer to perform GI stasis measures, blood work, etc. Though we brought up being concerned about him not eating and potentially being in stasis, and they said that the Critical Care would be enough to sustain him and keep him from going into GI stasis (though we are confident he was already in stasis at the time of this visit which is why we were concerned). The vet was in the examination room for an emergency appointment for a total of 5 minutes. Five minutes for our sweet rabbit who was in dire need of care was all he was given that day, and ultimately, that cost him his life. The vet and clinic failed to meet the standard of care upheld by vets though they agreed to see and treat our rabbit that day, and the carelessness of treatment is what ultimately led to his death. Two days later our rabbit's health got worse, so we took him to another vet as soon as we could get him in for an appointment (4 days after the original appointment) where they performed blood work, etc. (and mentioned that his teeth seemed fine) to figure out what was wrong with our bunny, which he was in GI stasis. He passed away the next morning while hooked up to an IV. Rabbits decline quickly, so had he been given proper care and diagnosed correctly when we brought him in to this clinic initially (5 days before he passed), there is a strong chance he would still be here. I understand that humans have to be advocates for their pets, but what are we supposed to do when your pet has a problem that you yourself can't diagnose or treat and the people who are trained in this profession mislead you because they're having a "busy" day, or are, "the foremost bunny tooth expert in the area." We have given the clinic a chance to rectify the situation, but the clinic showed no sympathy nor interest in working with my family to address the situation and in fact, actually treated us quite rudely, though we are the ones who lost a significant member of our family due to their negligence. So, I am leaving this review in hopes of preventing another tragedy and to INSIST that you please take your pets elsewhere for care as this clinic is not interested in the wellbeing of your pet, but rather the money they can make. **Also, always get documentation of everything before you leave any vet and even record the whole encounter if possible to ensure no changes are made to your pet's documents after you walk out of the clinic that favor the clinic over what you and your pet actually experienced during an appointment."

"0 Stars in all honesty. TLDR: Our bunny was seen for a total of 5 minutes, incorrectly diagnosed, and passed away because of this. When seeking to talk over the situation with the owner (politely I might add), I was given only 5 minutes of his time and was treated with an inconsiderate, angry attitude. It would almost be poetic if it wasn't so heartbreaking. Please choose a different vet to take your beloved pets to, I strongly encourage this after a terrible experience that I hope is never repeated. Note, I appreciate all of the hard work vets everywhere do on a daily basis. However, the story of what happened to my pet needs to be shared in hopes of preventing another tragedy. I took my rabbit in for an emergency appointment and when he was finally seen, they gave about 5 minutes of time to him. They insisted he had a dental problem and that they couldn't treat him for one week, but that he would be fine on the prescribed medication. We brought up other concerns that were dismissed and later documented incorrectly. The vet assured us that they are experts in this field and that our pet would be fine until he could be seen again in one week. Though we did our best to seek out advice, we are not vets ourselves and had to put some level of faith that the professionals were doing their job. We took him home where he began to decline, so we sought out another vet to see him at the earliest possible time, which was 4 days later. However, though he was seen by this other vet, at that point it was too late as rabbits decline quickly and he passed away the next day. Additionally, when I tried to give the clinic an option to rectify the situation, I was treated extremely rudely (one of the clinic owners, a vet himself, nearly yelled at me at one point), stating that he only had 5 minutes to speak with me. I asked him to call me back when he had more time, and he responded with, "You have 5 minutes, talk!" When I asked why he was being so abrasive, he said they were "very busy." Their lack of time and care is what ultimately led to the death of our family's bunny. I urge you to think twice before bringing any pet here as it is clear they are more interested in profits over pets."

"I appreciate the services they provide, especially in an emergency. The staff is friendly and knowledgeable. When my pup, The-Old-Sweet-Boy, had to lose an eye they were comforting (for us both) which made the service worry free. I felt confident that The old boy was in GREAT hands. My one thing is that, coming from a veterinary background in both large facilities and small locally owned practices, it is puzzling to me that we are not able to book appointments by doctor of our choosing. Our Old-sweet-boy has special needs and on-going health issues but doesn't have a primary/regular physician. Because of this, I get a walk-in-clinc kind of vibe, over the comfort of having a family vet. However, I was able to have the same doctor for pre-op and surgery for the eye removal, which I very much appreciated. It is noteworthy that I've never been to FVVC on a slow day. They do clearly work hard to provide patient care for so many of us and our furbabies. Overall, I would recommend this business over others in town."

"My dog had an emergency and they were able to get me in same day. She needed emergency surgery we couldnt afford (tax return saved the day) and i feel they really worked with me to help my dog while helping me keep cost of surgery on lower end so i could afford it. My little girl is getting better and i have them all to thank for saving her life. Thank you, thank you!!!!"

"I've been taking my cats to FVVC for years and my grandson and brother have also taken their dogs there. They are wonderful and caring with animals! I live in Eugene now but still drive down to take my kitties for check ups. Below are Nora, Pickles, Ruby and Boo-boo. :-)"