Banfield Pet Hospital

"My experience with Banfield has been pretty "meh". I stuck with them for as long as I did because I took out their Wellness Plan for my pup. There is one front desk staff at the Tualatin location who seems wildly unenthused about their job, and was never very friendly or helpful. Also I never understood why my dog would have to be dropped off for a general wellness appointment. Realistically, that appointment should take sub 20 minutes. From my understanding, he was crated for hours until the vet had a chance to look at him. Either way, I promptly switched vets once the wellness plan ended, and my experience there (Tualatin Park Vet Clinic) was like night and day. Friendly, professional, welcoming, knowledgeable staff throughout. I actually got to sit in with my dog throughout the appointment, so I could see what was actually going on and talk with the vet as he went. And no long, unnecessary stays for my dog just to get some vaccinations done! For me, I didn't really see the value in Banfield's Wellness Plan. I went to both Tualatin and Wilsonville locations, and both were not great overall. I suggest getting your own pet insurance, and choosing your own vet."

"Love going there!! Great people, wonderful vets! Everyone is so kind and caring."

"Front desk reception is always incompetent. However, April is incredibly rude and i’m shocked that she is employed with her constant attitude. I’ve never experienced worse customer service in my life. All i need is a copy of my dogs vaccine records and I have called three days in a row to obtain her records and for some reason that is too difficult a task for the employees here."

"Banfield “hospital”. They should change the name to clinic or veterinary. Took my dog there and got the wellness plan and other things and some supplements. The next day I gave him one of the supplements I purchased from there and my dog started shaking and foam was coming out of his mouth. I took him to the same Banfield and I told the receptionist that I didn’t have an appointment but I wanted to know if someone was able to see him since they gave him those supplements and she had a horrible attitude and was not helpful at all! She told me she was going to ask the vet and came with just the instructions on how to give him the treats. This is not a hospital. They only care about the money and unfortunately I can’t get out of the wellness plan until next year. Do not take your pets here. They don’t care if your pet is sick unless you have an appointment!"