Mud Bay

"Amazing staff! Super nice, polite, and knowledgeable. They helped us get everything for our puppy, got us free samples, instructions, and explained everything. The ladies’ names were Mel and I think Chrystal or something similar (sorry if I’ve misspelled it); they definitely went above and beyond!"

"Amazing staff and incredible customer service! They made one of our wedding dreams come true by allowing us to do a bulk orders of dog cookies. We were able to order 30 lbs in bulk cookies for our wedding. Needles to say they were a big hit! Thank you!"

"Felt I should write a review and comment on the brilliant instore marketing they do here. First let me say that my dog literally drags me into the store. From the parking lot he claws at the window begging to go in. We could be on a walk blocks away and he will lure the leash towards Mud Bay tricking me to taking him there. Once we are close by there is no distracting him. He will dig feet to the ground and not move in any other direction. Its comical. As we walk in we are always greeted and offered a "treat" which he loves. Then he gets praise. He eats it up (both the treat and the praise) and loves the store. Naturally we end up leaving with some of the treats for home, (can scoop some into the bag and pay by the ounce) and its not expensive which is nice. The store seems to always have what we need when we need it as well. Even when we dont need anything we still stop in for a visit. Stallone's favorite store. Really nice place to have in the neighborhood."

"We love buying our dog snackies in bulk here for our Hearing Service Dog Mocha. We also buy Grandma Lucy's dog food for our Toy Poodle Baby Makana and Maltipoo Kailana. We also picked up 3 different chews for Mocha. The workers are nice and helpful. We got some free samples too that the dogs all loved."

"Edit: I changed my original post (below) from a 3 to 5 stars. I'll point out that I've never had a business contact me and listen intently. This made a world of a difference in my experience with the company and it made me really happy to hear that they care about their employees. Just a phone call and an attempt to make things right is something that other companies very rarely do. Thank you :) I've only been to Mud Bay once when I adopted my kitten last month. I want to start by saying that I would give the employees 10 stars for their kindness and caring. My review is less than 5 stars because I wasn't given accurate or full information when I made a very large purchase (+$250). Among a lot of products I bought a cat carrier, harness, and pine litter. I'm speaking from a ground-zero, completely inexperienced kitten owner. While shopping, I spoke about how my kitten was 3 months old and I would be traveling 3,000+ miles to the east coast with her. When I asked about how big the carrier should be she said I should get a smaller one so that the kitten feels safer. That was the complete opposite of what I experienced and from what every person I talked to has told me since I had to get a bigger carrier on my road trip. My kitten went from freaking out to total relaxation in the car when I bought a carrier twice the size. To be honest, I felt like the worst pet parent. A bigger carrier completely transformed both of our travels. For the harness, I learned that it's standard that any 3 month old kitten would fit into an extra small instead of a small harness. This ended up being the only store I could find an extra small cat harness out of the 4 other ones I checked (I couldnt go back to the store because I was leaving town the next day and this location was very far out of the way.) Lastly, I want to review why I didn't receive important information regarding the pine litter. I am very grateful that the employees recommended pine litter pellets because they really are the best, (I didn't know the difference.) One crucial thing that was left out was that I should've had a sifted litter box because pine litter doesn't need to be changed out completely like clay litter. It wasn't until I dumped the litter 5 times already before it occurred to me to research this because it felt wasteful. If this situation had been with only one or two issues I wouldn't have written a less than stellar review, but I ended up spending $100 more buying replacements for the products that I already had. I go out of my way to support local businesses, so I hate saying that maybe I would've saved money and stress at a mainstream pet store. I don't think this situation was a matter of trying to make more money; the store carried all of the correct products I needed. I also don't think the people helping me intentionally misdirected me, but I'm not sure what my recommendation would be to help this not happen to a future customer. I wish I could come back into the store in person, but I'm all the way on the east coast now and won't be back in the area until next year."