Albany Toyota

"They don’t mind lying to you to get you to their sales floor, or they don’t know how to manage their inventory. I’ve been watching their inventory for a specific car. When I saw it come up, I called to see if it was still available. They said it was, and I scheduled an appointment for the same day. 30 minutes later, I arrive at the dealership and they tell me it was sold the night before, which they could have told me when I called. They didn’t. Deceptive bait and switch that wasted over an hour of my work day. Don’t waste your time."

"It was a real mix bag and here is why. I interacted with a few different employees at Albany Toyota, all of whom were gracious and helpful. I was appreciative of the people I interacted with and I was given a $20 discount from Justin, the service advisor, which was appreciated. Overall I was grateful for the people there and the service provided. I also learned that there was new ownership that took over within the last few months. This has resulted in the price of services going up significantly. My oil change was $120. (Last time it was about $70). This included a tire rotation, but I refused because I already get tires rotated elsewhere for free. It would be nice to get a cheaper oil change without the tire rotation being apart of it. I was also informed of another change, not from Justin, that happened with the new ownership, which I am not going to share publicly here because I am not interested in gossiping in case I was misinformed, but it made me sad to hear. Ultimately, I enjoy the people and service that was provided at Albany, Toyota but I’m not sure I am willing to keep coming back with how much more expensive it is now to have our vehicle serviced. We may take our business elsewhere."

"The service as usual was great. However, what we found was under the new ownership the labor prices, at least, have dramatically been increased. For instance, we have for the most part with all the the cars we have purchased from them had them change the oil with us providing materials for $35 labor. We have now been told that will be changed to $75 going forward. We are not happy campers!"

"Just a quick note. My husband and I bought a certified used Toyota 4Runner in February 2024 from Albany Toyota. We were met by Joe as we arrived to the lot. He answered all our questions, took us on a great test drive and completed our buying experience with kindness and enthusiasm. Equally as exceptional was the finance department. Thank you for all the extra steps you have taken as a dealership to make your customer's feel special. We love our vehicle."

"Best car buying experience my wife and I have ever had. Will recommend to friends and family. We are so happy with our 4runner. Chad Cannon is who we worked with. He was awesome. Plan on using him for future purchases for our construction company."