Sweet Homes Vacation Getaways

"Horrible customer service! We arrived at our rental with no power and they didn't supply an emergency kit nor the BBQ that was listed as an amenity! Thankfully their after hours maintenance guy answered the phone and brought us some flashlights and a BBQ that we had to assemble ourselves! I also sent them an email addressing that and several other issues with the house and they never responded to me. You NEED an emergency kit at the coast! Will not rent from them again."

"While the property initially looked good, it quickly became clear that there were significant issues with cleaning including MOLD, multiple stains (including paint or possibly blood), and a lovely pubic hair left in the bathroom - not ours. We attempted to call Sweet Home, and left a voicemail detailing our concerns, but never heard back. It's now been several months since our stay, and, still nothing in terms of correspondence. Pretty rough experience."

"We had the most wonderful vacation at Oregon Waves. Everything we could have needed was provided. Our kids said it was the most relaxing vacation we've ever been on. We'd love to keep this gem to ourselves, but we also want you to know how wonderful it is. Sparkling clean, spacious, with stunning views and a quiet atmosphere we found true relaxation at Oregon Waves. This was a fabulous choice for our family and the special touches were very appreciated."

"A group of us rented King Neptune through Sweet Homes Vacation Getaways for the following dates October 1, 2023 – October 5, 2023 – the booking and payment was handled by one individual in the group. We experienced several difficulties, the most serious of which resulted in our being relocated to the nearby Halibut House because of an emergency gas leak. At approximately 5:30am on Tuesday, October 3, the smell of gas woke one of us up. That person confirmed her impression with others and ended up calling 911. We were told to evacuate, and the fire department confirmed that there was a break in an outdoor gas pipe. The fire department told us that we could not return to the house. Since it was raining, we were relieved that the fire department safely removed our vehicles from the driveway so that we could go somewhere to get coffee and be indoors. Approximately an hour later we were told that we could go back to the house to remove our possessions and that we would be relocated to another house. As a result, we lost a lot of the time of our vacation between an emergency relocation, assuring our families that we had not combusted and that we were safe, trying to find the things that had been packed hastily and getting reoriented. Sweet Home did provide an employee to transport all our luggage etc to the new location. It all did not fit into his car; therefore, the rest was loaded into one of our vehicles so he wouldn’t have to make another trip. Once settled at the new location, the individual who made our reservation received a call from Sweet Homes management. All the occupants listened via speaker phone as our representative spoke with the management representative. The management representative explained the credits that we would receive – said that we had been moved to a comparable home – but the credits were standard credits, and nothing that reflected a rate adjustment based on our inconveniences. At least 2 people spoke individually along with our representative whose name the reservation was under to the management person. The management person became flustered and indignant – was very unprofessional and said “I am ending this call” and hung up. Obviously, she has had little or no training in providing customer service. Upon departure the reservation refund receipt for King Neptune was sent, and it did not reflect any compensation for our inconvenience. During our phone conversation on October 3, we made the management representative aware of safety concerns at Neptune House that we discovered. When entering the laundry room there is a step down that is approximately 3” and there was no signage indicating this. One of us stepped into the laundry room, fell and sprained her ankle. There was signage that said “watch step”, but it was not visible upon entering the laundry room as it was written on a piece of tape attached to the floor on the lower portion and up against the step. Apparently previous guests had had this issue as well as we found a sign in a closet that said “please don’t die – watch step.” Another safety hazard was the rug that was over the carpet in the living room. The rug would buckle in places after walking on it so therefore it had to be straightened frequently so that no one tripped and fell. The rug also had loose edges that one could catch their foot on and possibly fall. Let’s move onto the disgusting issues – large refrigerator in the kitchen – underneath the lower freezer drawer was dirty and the smaller refrigerator was disgustingly dirty no one used it. Neptune House is a pet friendly home, but the wall to wall carpets had several disgusting stains all over the house – the living room, the hallways, the master bedroom, and the stairwell. Can't finish the remainder of the issues due to character limits. I had to check 1 star so this would post, but it deserves a 0 rating. NEVER use this company!"

"Sweet Homes seem to have a good system with the door codes/ easy tablet check-in and info regarding policies right there on the tablet, though you can't check-in until 5 and most other companies allow for 4 PM check-in. They provided plenty of clean towels, shampoo, conditioner, body wash, dish soap, trash bags, toilet paper, etc. My big issue was with the state of the house that we spent so much money on. We rented Heron Song in Yachats, and it could really use some basic maintenance and better cleaning. Everything was super dusty, floors were filthy, furniture needs cleaned, toilets all smell terrible and are stained yellow/just gross, shower curtain upstairs is covered in red mold, the dishwasher is not installed correctly and rocks and smells like burning plastic when it runs. Every single game/puzzle is missing pieces. I would say the kitchen is not well stocked: No kids' dishes, pots and pans/most everything in the kitchen has seen better days. Lots of missing light bulbs in random lights around/in the property. Beds are uncomfortable/old and pillows all have stains. This house is not safe to rent for anyone with young children if they are looking to be able to have any time on vacation relaxing, where they aren't supervising kids constantly( i.e. no safe spaces for them to play inside/not safe to leave them alone outside with the broken gate to beach access). There is a window in the top floor bedroom that sits right at shin height and opens upwards. This window is practically falling out of it's frame and there is no guard or anything to prevent a child from falling out of it. The entrance down to the beach does not have a gate(or the gate is broken) to prevent children from going down to the beach unaccompanied. The path to the stairs is very narrow and over grown with thorny bushes, plus there are snakes living in them (just Gardner snakes but this really needs to be trimmed back). The stairs down to the beach no longer has a handrail(just all the rusty nails where it once was). There is a section of the stairs that has sunk, which my 73 year old mother had a hard time with and my oldest son bashed his knee open on while traversing up and down to the beach. These are just a huge safety hazard and my 3 year old wasn't able to walk up or down unattended because they were so unsafe. The game room in the garage is okay but it's a dark musty garage that could use some cleaning so we didn't spend a ton of time in it. The deck on the apartment has some wobbly stairs that could be fixed so you don't have a moment of panic thinking you're falling down them every time you step in certain spots. So it's not all negative, there is a nice deck on the main house and the hot tub was nice and clean/has locks, BBQ was fine. Great views obviously, and it's convenient to just head down to the beach. It's a nice quiet and private location, though some houses in disrepair around it, so it doesn't look the best as you're pulling up (nothing Sweet Homes can do about the neighbors though). All that to say that we were less than thrilled with this house and it really affected the feeling of the vacation when you look around and see so many things that could easily be repaired with the amount of money this house has to be making on rents. I'm disappointed that Sweet Homes doesn't take better care of this property. I did not contact them during our stay because we were already all moved in and trying to make the most of our time there despite our disappointment in the house. I didn't feel like spending my vacation time arguing with anyone about the issues, which couldn't really be addressed while we were occupying the house. I did, unfortunately, have anxiety about the cleanliness and my children's safety, I could not look away for even a moment due to the safety hazards this house has. I spent a lot of my vacation sanitizing toilets and everything in the kitchen before using it, cleaning the floor, etc. Wasn't happy to pay so much to have to do so much cleaning and didn't really get the relaxing week at the beach I had hoped for."