Hawthorn Walk-in Center

"Shares private information that is medical with people who are not part of medical field. Violates HIPPA laws. Do not trust the people they send."

"I had a good interaction with staff. I could tell they were put off by my firearm ownership but they provided a nice locking box with cable to keep it secure which was awesome and saved me $40. I was able to get a bunch of resources and it took one hour. The staff was friendly. Highly recommended for those who could benefit from such services."

"I now know this place is where you go if you already have established mental health services. I went here because I have been having suicidal thoughts snd an active plan since my daughters death a month ago. First person brings me into an intake room filled with children and baby toys when I literally just had a stillbirth a month ago. And they knew this, because I wrote it on the paperwork when I first arrived. This made me want to cry but I tried to hold it together. Then after that a second person brings me back and from the first interaction with the first person my depression was a lot worse. I told them I had suicidal thoughts and a plan of overdosing on pills and I wanted to try to get a new medication because mine is no longer working. Then they tell me that the medication provider cannot see me until Wednesday, two days later. When I literally have been having active suicidal thoughts for weeks . Maybe I didn’t seem convincing enough for them because they didn’t suggest hospitalization, or any other treatment. The person I saw just wanted to do a safety plan which I have already done before myself. I ended up walking out due to frustration and lack of thoughtfulness. The first time I went here 5 years ago it was wonderful and I was able to get psych medicine the same day. Now all they did was basically try to do a safety plan with me, my emotions are too strong for a safety plan right now, I needed active help and intervention. Not going here again, nor do I recommend it to anyone."

"Don't waste your time, best this place can do for you is refer you to other locations. They don't actually do anything. Don't bother asking your "care-team" about what services are provided by the firms they recommend you too, Google will give you more accurate. results and save you the time of going down and talking to these unprofessional wannabe doctors. It's amazing that in this day and age someone can seek out help and 3 weeks later still be in the exact same spot. Terrible business."

"If I could give zero stars I could! My husband has been receiving care here and being medicated. He ran out of refills and didn't realize until he was already running out of pills. He contacted the center for more refills and was told that he needed an in-person appointment. Fine. But they absolutely refused to give a partial refill while he waits for the appointment. So now, he is going to be going through medication withdrawals for a week before he can be seen. As a nurse myself, this is infuriating and disgusting. I can't believe anywhere would treat patients like this!"