Banfield Pet Hospital

"I brought my dog in for a check up and the visit was a complete disaster. No greeting from the front desk, I went to check in and but told to sit and wait to be called. Okay, fine. We sit. I was told we would be seen in 5 minutes. Another person came in with a highly anxious dog which affected my already nervous pup. Instead of showing us or them to a room to wait, the staff did nothing. 20 minutes later a vet tech came out and we were shown to a room. By this time my dog was so scared she wanted nothing to do with any of the staff. The vet I was supposed to see wasn't there and saw another vet who had little empathy and barely looked at my dog because by this point she was a nervous wreck. The tech took my dog to get her nails clipped (very bad idea) because I could hear her yowling from the other room. We have never had such a bad visit with a Banfield location. I should have read the reviews before bringing my dog here. Never again. Train your staff when there are animals in distress by putting them in a quiet room or ask them to step outside until you can see them. The worst experience I've ever had."

"Usually go to the Eugene clinic but they were booked out into December. I made an appointment online for 9am Friday, arrived a half hour early to be told I had to drop off my dog and she would be seen at 3:30pm. I was told the doctor was in surgery all morning and that’s the soonest they could see her. I’m very agitated that I was allowed to schedule an appointment that wasn’t available, no one bothered to call me although they opened 2 hours earlier and clearly saw the schedule for the day. The receptionist was apathetic and unhelpful. I asked for a number to call, 1-800 number or a manager to speak with and all she could say was “I don’t know.” She never once apologized and acted like she didn’t even care. I drove 80 miles one way to an appointment that they refused to honor. Won’t be back…"

"Our experience with Banfield Pet Hospital in Corvallis, OR. was great from start to finish. Kai and I were greeted with smiling faces and the atmosphere was very welcoming. They truly LOVE what they do and just adored my kitty. They showed a sincere interest in my kitties well-being. I couldn't be more happier with the service we received. They addressed my concerns that was within my budget and answered any questions I had. I highly recommend Banfield Pet Hospital."

"Since we left Yachats, have had the most difficult time finding a reliable vet. We are so thankful to have found one in Banfield in Corvallis. Thank you for taking the extra time with our puppies. I won’t lie, Grove is a tough to beat group. So thankful for both!"

"I have been a banfield client for about 15 years. I have moved and been to many offices and have seen many vets. I have been to the Corvallis one about 5 times total with my 3 dogs. My dogs act shy and take a minute to warm up and they all take the time to get them comfortable and give them what they need. I have seen Dr. Fenton and Dr. Jackson and both are very nice and did great with my crazy dogs."