Staples

"Went to store to return product to Amazon. I was told by employee (male, dark curly hair, no name tag) that he couldn’t process “that label.” I asked if I could email the label to him. He told me that the email wasn’t working. I asked if any other store in town could help. He said no. He said to drive to Roseburg, a four plus hour round trip. I left store. Went to Mail Box and Parcels, two blocks away. They did the process in less than 5 minutes. Randy and James, great service. I called Staples to speak with Store Manager. Put on hold. No check back…hung up after 10 minutes of music. Poor customer service, unhelpful employee, bad phone service. I’ve purchased a number of items at Staples, but they’ve lost me as a customer."

"The lady behind the shipping counter treated me as an inconvenience. First encounter I figured she could have had a bad day, second encounter was a bit worse. Yesterday needing to ship a computer of for school. Following instructions on the emailed label I asked if she could scan the bar code. Instead of explaining to me how they do it, she gruffly said that's not how it works you have to email it to me she then did not wait for me to grab the paper with the email, instead she tossed it at me as she was walking away. When I had to ask if it was a 0 or a letter o that annoyed her even more. I have never been treated like this at a place that runs services for the public. I am a patient person as I work in retail as a manager. This attitude is unacceptable and she likely treats others like this as well. This business would have more sales with out this sort of treatment of its customers. This person makes me prefer to drive to the other side of town to get prints or use the mail service. There were only two employees she was behind the shipping printing counter with dark hair."

"The lady who helped me with printing my things was awesome, their shipping center is really nice and I really should utilize it more."

"Emily was extremely helpful in getting my return to Amazon taken care of after another store employee rudely refused and said i had to go to roseburg or Eugene. I am 78 yrs old and disabled so that servive was very appreciated."

"Today was my first visit to the Coos Bay Staples to return two Amazon items. I was new to this process and Tabitha walked me through the procedure in a very patient and helpful way. She was very knowledgeable about the process, and communicated it in a thoughtful fashion. Trevor, who also assisted was very friendly and cooperative. I have bought supplies there previously, and being treated so well has encouraged me to return for more purchases."