Farr's Hardware

"We love in the Florence Oregon area and needed to get our new gas oven adjusted correctly. We couldn't find a local repairman that would work on it but one did tell us to try Farrs in Coos Bay(one hour away). They were able to fit us into a last minute opening the next day. Randy arrived, went straight to work and had everything working perfectly in 15 minutes. He told us everything that was wrong and what he was doing to fix it. It certainly gives you a good feeling when someone that really knows what he is doing is working in your home. Customer service was also excellent and they acted like they really cared that we would be helped. I would recommend Farr's appliance service to anyone with any reservations."

"Received a flyer in thursday evening mail, only 2 days ago. Great sale on bogo paint! The flyer says sale April 6th-9th. My husband works Fri and Sat unable to get in. Because tomorrow is Easter, he called to make sure if they were open. The women who answered phone, not identifying herself, said they will be closed. My husband inquired about said sale and she agreed that was an issue. But she said she wasn’t told info about extending sale so she transferred to paint dept. Man answered, not identifying himself, and my husband asked the same questions. Employee flatly said no sale extension. WRONG! False and misleading representation to consumers! We have LARGE house project and money to be spent in local economy and thank you Farrs for making our decision simple to not spend ANY money in your stores!"

"I always receive excellent service at Farr's! Today Brett was quickly able to help me find the components for my water filtration system and get me set up with a new wood stove. Also, shout out to the young guy in the paint department who has helped me several times in the recent past. They really do have everything!"

"Some of the worst customer service I have ever had!I wanted to buy a pellet stove but got ignored. When I finally got ahold of an employee all he wanted to do was walk away. You think when you're going to spend $5,000You could get some customer service! I will never go back to this place! I will drive to Roseburg if I have to!"

"As much as I love hardware stores, I haven't actually visited Farr's Hardware... but their appliance service person has visited my home twice. And I live in the middle of nowhere. Randy was the person who made both calls, and both times he diagnosed the problem over the phone which allowed him to order the part I needed and have it available for the on site visit, rather than having to wait a couple of weeks for it to be shipped in. Once he was on site, he was vastly knowledgeable, very respectful, and fast. I recommend Farr's Appliance Service for anyone who needs to get an appliance serviced and operable as quick as possible."