Walgreens

"3 days in a row,, i have made an appointment for the flu and COVID-19 vaccines. 3 days in a row I have taken off work, and arrived, only be told they don't have enough staff to give shots. 3 days in a row I have wasted time, money and risked getting a virus because Walgreens can't or won't pay to have an adequate number of staff working in pharmacy. In addition, you continue to make appointments available on line, then don't have the decency to call, text or email that the appointment is canceled. It is hard to believe that this poorly managed business continues to take up space in Albany Oregon."

"I won't be shopping at this Walgreens anymore. Six customers waiting in line to make purchases and no one to checkout. Waited far to long to be helped. They finally opened the photo check out and wanted us all to move over there. I dropped my stuff on the nearest shelf and walked out. Sat in my car and ordered it all from Amazon and had delivered on the same day. Plus it was cheaper. Walgreens, you need to do better on customer service if you want to compete against Amazon."

"Horrible service. Waiting for a vax I find one line. I check in after my appointment time. There are 7 people ahead of me. They lose track of the paperwork I have to fill out and so I wait an extra 25 minutes for that. Mind you I answered the identical questions online when I made the appointment. One poor guy was here 2 hours and 10 minutes waiting for his vax. His appointment was made online for 1:30. They left for lunch and said come back in an hour. When he did, the line was all way down the aisle. One line. No vax line. So spare yourself the anxiety and stress and don’t come here for a vax. Not the employees fault. It’s Walgreens fault. They over schedule vaccines and understaff the store."

"I just wanted to share that recently I was in town for one day to visit my elderly parents. They needed to get a couple vaccinations and were unable to figure out how to do so on their own. They don't drive or see well, needed help w/forms, etc. OLIVIA greeted us and although it was a Sunday afternoon, and they weren't offering that, she agreed to help my parents accomplish this task. This was the kind and thoughtful thing to do! She could have turned us away and told us no. They were very professional and helpful. My parents were so happy and relieved for the help. Thank you for this! You made our day."

"Would give less stars if possible. Got a call explaining that they couldn't accommodate our vaccination appointment for our family due to their staffing issues and that we could walk in on another night. Unfortunately, we planned around this and our busy schedules, which I explained to the staff member. He placed me on hold to speak with the manager. Well, about 40 seconds later, I got hung up on. After not receiving a call back, I decided to call them back. I, then, spent the next hour on hold to get someone to answer my call. Eventually, after being the next caller, their wait system went silent without anyone ever answering the call."