Volkswagen Eugene

"Amazing service department: I came to Eugene for the day to buy a used private party VW and wanted to have an oil change done before the 8 hour drive home. This dealership helped squeeze me in for a last minute oil change on a Friday. Their staff is super professional and it’s one of the nicest dealerships I’ve ever visited."

"Zach was helpful and communicative. He worked expeditiously to get me in for the service I needed. Overall, the service from the team was very positive. However, the biggest obstacle to giving Volkswagen a 5 star review is due to the fact that the staff is not up to speed on EVs. The times I've come in for service on our brand new car, the charging station wasn't able to provide a charge prior to me picking up the car. Either there are not enough chargers or the staff doesn't understand how long it takes and when to begin. This last service, our car was also not washed due to the car wash being broken. However, it does seems like the staffing shortage that caused delays in communication/follow-up previously, have gotten better."

"By far the best car buying experience I have ever had. I was very specific in the car that I wanted and worked with Grant in getting what I was after. He kept me informed and gave me progress reports every couple of weeks. He did an excellent job through the entire process. Charlie the sales manager was also fun to work with. He was friendly and did a great job assisting Grant with my car request. And finally, Scott in finance was down to earth and great to work with. It seemed like the staff at VW Eugene was having a good time and the atmosphere was upbeat. It felt like a comfortable place to be. Ironically there were 3 of us customers looking at/buying GTI's at the same time. That made the buying process that much more fun. A+ job. Thank you everyone."

"Everyone that I worked with was great. Grant was an accommodating and patient sales person as I tried out a few cars. Scott was knowledgeable and clear about financing and protection policies. Chris was hospitable and genuine."

"Took my 2011 Jetta TDI wagon in for a diagnostic in regard to a check engine light on 2/27/24. Prior to drop-off I ran my own diagnostic on the vehicle and got a code for a faulty sensor. I knew Sheppard would perform their own diagnostic evaluation and I was ready for the cost associated with that. However, it took them over 9 hours to perform their diagnostic which I thought was odd. Sheppard and I came to the same conclusion as to what sensor needed replacing and they gave me the quote and sent me on my way. However, when I got into the vehicle to leave the check engine along with the glow plug light was flashing at me, which was not occurring when I dropped my vehicle off. Obviously, something happened during the diagnostic process to cause a flashing light. I popped the hood and found the connector to the faulty sensor was completely out of place, broken, and attempted to be fixed with black tape, along with the two electrical pins being bent and mashed (see attached photos). Sheppard made no mention of this in their written diagnostic and tried to hide it from me. When I called them about what happened, I was met with resistance and them not wanting to help. After persistence they agreed to fix the connector piece the next day......This morning 2/28/24 I came to pick up my Jetta, and I was met with no apology, no offer of a diagnostic reimbursement, nothing....... I am absolutely dumbfounded by this as I have had Sheppard do work for me in the past, which I now look back on as a possible attempt to rip me off.......Myself, family, and close friends to business with Sheppard for years.......... That stops now, as they have lost a long-time customer forever."