Bob Thomas CARSTAR Collision

"The staff was extremely friendly and professional. They made the experience really easy and gave me the confidence that my car would be well cared for. The time estimate for repairs was spot on and the car looks perfect."

"So happy to see my car sparkling and whole again after my accident! I was stressed because I had no rental coverage left on my insurance but because I still had full coverage they lent me a free loaner car saving me hundreds if not over a thousand on Uber and Lyft! Plus they cleaned my very dirty car and detailed it, which I was not expecting (otherwise I wouldn’t have given it to them so messy) and fixed the trunk that wasn’t popping open— which I don’t even think was part of the accident. And Savannah at the front desk is just the sweetest, so good at her job! Amazing, I will definitely come back if I need any future car servicing!"

"The whole Bob Thomas CARSTAR team made a frustrating situation bearable. Karen and Savannah were kind with excellent communication. The process of getting our Tesla fixed took a long time but they never strung us along with unrealistic expectations. They took great care of our car and we appreciate Jeff and his team immensely."

"Recently, my beloved Miata was hit in separate back-to-back incidents by a pair of SUVs. Right when the whole collision and body work industry is hamstrung by the same pandemic-induced supply chain and labor issues challenging so many other American industries. Not to mention my car and I were under a deadline for a racetrack event. The professional staff backing up the craftsmen in the shop were also challenged by the insurance nightmare of trying to juggle two claims that by turns involved 3 insurance policies. To keep the repairs on track, they innovated procedures on the fly to expedite the restoration process. As usual, Bob Thomas’s crackerjack technicians went above and beyond to ensure my car came back to me in better condition than it was before my Unfortunate Close Automotive Encounters of the Worst Kind. Perhaps unfairly, I’m only giving them 4 stars because I wound up having to take a rental sedan on the Sears Point track instead of my 2-seat sport car."

"Nice shop that’s certified to service Tesla vehicles. After 3 years of owning my Y we were involved in an accident. Little did I know how difficult a small bumper issue would become. I started calling shops and as soon as I said Tesla they would completely refuse to work with us. I drove to Tesla and was given a list of shops that are certified in the portland area. I went down the list and started scheduling appraisals at every shop on that short list…every single one was booked out 3-4 months for the appraisal! And they said the repairs would take place a couple months after because they had to order parts. Bob Thomas gave me an appt only 5 weeks after my call and when we arrived 2 hrs earlier because we didn’t write the time of the appointment they were very flexible and took us in after about 20mins when the first employees started coming in. They sent us home with the appraisal and we are waiting for repairs soon."