Maaco Auto Body Shop & Painting

"It’s so refreshing to find a company whose team is friendly, demonstrates creative problem-solving, gives straightforward council, and is so responsibly priced. I will always go to these folks before venturing elsewhere. Thanks to the whole team at Maaco on Ross Ave!"

"I recently had someone scratch my vehicle and take off. I was beyond stressed as it was kinda the icing on my cake. The holidays aren't particularly kind, and I'm away from my loved ones. I looked for a reliable and honest shop and stumbled across this shop. The staff were all immensely kind and empathetic and assured I'd be taken care of and to just focus on feeling less anxious. In a time where I had felt so overwhelmed and felt like I couldn't breathe, these people were so kind and not only provided an immaculate service but treated me like a human being. It took them 2 days to finish my car. 2. I was floored and elated. The car looked as if it had never been damaged Quality people, hard workers, kind, beautiful and honest work and above all empathetic. I can not stress enough, please support them. They'll take care of you like family."

"The job looks pretty good, the paint is a little uneven at places but overall it looks great, however the first time I came in to get an estimate on the cost, they quoted me a grand lower then what I ended up paying, I feel that with the first quote and inspection they should have asked more questions about the history of the car to give me an accurate estimate rather then bringing my car in (all pulled apart) and having to fork up extra for a lack of thoroughness . I didn’t feel that there was really anything I could do at that point, as I couldn’t drive it back home without a lot of extra hassle. It was good job and well done but there was a simple lack of communication and thoroughness."

"If you value your well-being, your vehicle, your time, and your money, I would advise against visiting this particular auto body shop. The staff members I interacted with, including the receptionist, a short Caucasian man with blue eyes, displayed not only condescending and disrespectful behavior but also a lack of attentiveness. My initial reason for visiting was to address a minor scratch on my car, and I was informed that I would be able to retrieve my vehicle on the same day. While I wasn't in a hurry, I placed my trust in their assurances and remained hopeful. However, upon returning to collect my car, it became apparent that they hadn't completed the job properly, as the paint had not yet dried. Consequently, I was compelled to wait for an additional 30 minutes before finally receiving my car. The workers at the shop downplayed the unfinished work, even going so far as to laugh about it, including the aforementioned receptionist. Despite not being obligated to make a payment due to the incomplete job, I, perhaps naively and out of kindness, decided to compensate them anyway. It was then that I was informed I needed to return the following week for the job to be finished. However, when the worker who had parked my car eventually returned my key, I discovered scratches on my key. Considering that this was a brand new car, I attempted to remain calm and reassure myself that it was tolerable, but the truth was far from satisfactory. The shop's employees exhibited carelessness and a lack of consideration when handling customers' possessions. When I revisited the shop during the second week, as instructed, and brought up the issue with my key, they outright refused to rectify the problem. Woody assured me that he would contact the owner in an attempt to replace or fix my key, and call me back the next day, but he failed to follow through on his promise. Furthermore, the paint job remained incomplete, displaying a substandard level of workmanship, while I was consistently interrupted and belittled, with the implication that my payment was insufficient in relation to the work I had expected. To ensure a more favorable experience, I would recommend that if you are a Black woman, visit this establishment accompanied by a man, preferably one who is rich and Caucasian. It appears that the staff at this place has little regard for their customers and selectively values individuals based on their wealth and race."

"11/10 WOULD RECOMMEND. I worked with Lew to restore my 1988 Pontiac Firebird Formula 350. It turned out better than I could have hoped for. I had a budget so I decided to cut some costs, we sanded down certain parts to bare metal and replaced some body parts. Wanted it to look brand new and the first time I stopped for gas someone thought it was actually new! Most other body shops wanted an arm and a leg and wouldn't work with me on affordability at all. This shop was different. I get great looks in this car that was once abandoned in a tow yard. Lew helped me figure out how to tackle this project within my budget like no other shop would. You always hear horror stories from Maaco for affordable paint jobs but every Maaco is different and Lew at his shop is a diamond in the rough. If anything looks off to you he'll figure it out until you're a satisfied customer. Great to work with and sent me updates all along the way. I included the drastic before and after here! WOW."