lululemon

"I have have been a regular patron of Lululemon for years, having just relocated back to Eugene I went to pick up a couple of items from this store. Despite being one of 2 customers in the store, no one greeted me or offered any assistance. The lady at the checkout couldn’t muster a smile or even a hello. Always had a great experience with the quality of clothing, but the current staffing compliment could do with some customer service training. If I’m about to spend $300 on a couple pairs of leggings, a smile would go a long way."

"very good quality clothing. i bring my daughter here all the time to get her some “hip” “preppy”and “cool” clothing that a lot of her friends wear. the clothing lasts a very long time, and they offer free hemming and repairs on pants. the staff are also very nice"

"Negligent, apathetic employees at this location. The cashier left the security tag on my leggings then after over an hour’s drive home when I called the store about this they said I had to ship the leggings to Lululemon myself to have it removed. Are you joking? Due to your cashier’s negligence I have to ship my item to Lululemon & wait for it to be shipped back to me just to remove the security tag. Do not patronize this store. Horrible customer service. Lululemon desperately needs proper customer service training throughout their corporation as this is a problem at more than one location and it is severely impacting the brand. Employees not attending to customers but only hustling commissions is poor customer service and unethical business practices. Lululemon your employees are destroying your brand!"

"DON’T DO ONLINE PICKUP ORDERS first, i called to make sure the leggings i wanted were available as i was about to drive two hours round trip. the lady on the phone was so helpful and kind. she said they were still available so I went ahead and purchased them on the lululemon app for pickup here. in the store, however, the lady at the register was quite rude and was acting like i really inconvenienced her for picking up my order. she seemed miserable, had no manners, and didn't smile once. there was no one in line. she didn’t have to find anything. the order was already in a bag. it was paid for already on the app. i just needed her to hand it to me. she also seemed to have no clue what was happening. after looking puzzled for 5 minutes, she finally decides to ask someone else what to do. when she comes back, i give her my ID that i had ready the whole time. she examines that, and says “okay” and hands me the bag. yeah no problem lady.. a “thank you” wouldn’t have hurt, especially after shelling out $100 on leggings. as i was leaving, the alarms at the door went off. yes, i should’ve went back in, but i just wanted to get out of there after feeling like a nuisance. when i got back to my dorm, i realized the security tag was still on. really!? there were multiple employees there, but mistakes happen i guess... lululemon support told me the only thing i could do would come back and offered a $20 gift card. i won't be returning to this location and a scrunchie doesnt make up for this experience. when i went to Nike for leggings, they had a line of customers, but staff still spoke to me with decency there, and i paid nearly half the price, so i recommend going there."

"Yay! Lululemon in town! We love the location and the selections that have in the store. The staff are always happy, friendly and helpful!"