Avis Car Rental 28801 Douglas Drive, Eugene, OR 97401

"Again and again, this location disappoints. Time ago because they didn't want to help me with a reservation and had to do it at another location. Today, I was standing at the Preferred line and the guy kept ignoring me. After he helped two people I asked when was my turn. He said it was only one line. By then, the line had many people more. Two things: why do you have a preferred line if you won't use it? Why were you ignore me for that long, even after we made eye contact you didnt say antthing. You could have told me to make a single line from the beginning. After confronting him about it, he cancelled my reservation saying he will refuse me the service, so I had to reserve with another company. Luckily they had cars."

"Rented a car and on inspection of my bill found that a fuel charge of $66 was added. Called and was told that they see I was charged and also see that the car was returned full of fuel! Was told sometimes we make mistakes. That is not a mistake. How can a system allow both of those two things to happen? That is a hope someone does not check over charge. Unacceptable!!"

"I had a bad experience. The manager at Eugene had a smaller vehicle available and refused to give me what I signed up for. I have never been treated this unprofessionally before. Do not recommend. He was rude and angry. Will not rent from Avis ever again."

"We arrived at Eugene Airport to pick up our rental and the gentleman at the counter was beyond rude to everyone who approached the counter. A woman finally help us and we left. Upon returning the vehicle, the same gentleman was at the counter. We informed him that while driving to return the vehicle a truck speeding by kicked up a rock and hit the windshield. He told us to fill out a form. We again stood in line for almost an hour and I informed him that beings I paid on a credit card that they covered the damage. I asked for a claim number and he rudely told me I don't have one. Since there wasn't a manager on duty I had to wait. He could have told us that before we wasted all that time standing in line. Also, when picking up the rental no one takes you to the vehicle to go over any prior damage. They simply make you sign. This entire experience was ruined by this man representing your company. No customer Service skills at all. Beyond disappointed. I tried to do the right thing immediately and felt like I was bothering him. I will never rent from Avis again. I would rather pay more for a rental company who values their customers!"

"AVIS Car Rental was so easy from renting the vehicle in Eugene, Oregon to returning it to Salt Lake City! Staff was very friendly. We signed up for a Toyota Camry or equivalent - we got a SURPRISE! We rented a 2023 JEEP Wrangker EV! What a unique vacation and that was just the rental!!"