B&R Auto Wrecking

"Have now had one good experience and several bad with this place over the past couple of months. Their staff is nice enough, but their internal systems are completely broken. 1. Requested a part from their restricted yard. Was told it would be ready next day. Came back three times over the next several days, never was ready, no one could tell me when it would be. Finally was told that that vehicle hadn't even been dismantled yet and no timeline for doing so. Canceled order. 2. Was told a certain part was available for U-Pull at the Corvallis yard so drove there. Turns out it was in restricted area, was told it would ship to me in a couple of days. Shipped the wrong part to the Springfield store for pickup, then shipped the replacement to the wrong store. Then they completely lost track of it, and only finally shipped the correct thing to my home after I asked for a refund. Took literally a month to get something that had been promised as pick up same day. 3. Went in today to pick up a spare tire that had shown as available on their website (actually several had shown as listed, figured they would have a few to choose from). They could not locate a single one. Another wasted trip. It's a complete crapshoot as to whether they will have what they say they have (either by website or phone). The Springfield B&R yard is much more competent, I would recommend dealing with them."

"I ordered a part online that was supposed to be near me in Springfield. I ordered it after hours on a holiday. I needed the part the next day. I called them the next day and a recording said emailing was faster than waiting on the phone. So I emailed them twice and never got a response. I waited until noon and finally decided to call them. After a 15 minute wait I asked the associate if they had my part ready for pickup yet. They told me as it turns out they didn't have the part in Springfield and had to pull it from a car in a yard in Washington. They said it wouldn't be until Monday or Tuesday before I got it. So I hung up and started to call around and I fount the part I needed in another local yard. I called B&R back and they agreed to cancel my order and credit my card. I was thankful they credited my account the full amount as their web site says if you decide not to get the order there is a 20% restocking fee if the part has already been pulled."

"I've been using B&R for more than twenty years for things as little as body rivets (thank you to Hayden in Eugene for those) and as large as car doors. Their service has always been great. Being particular, I've always appreciated that they will let you pull your own parts. Their yard inventory is organized well to make finding vehicles of interest easy based on the printouts they provide. I've twice had parts shipped from other yards when the local yard didn't have it; it's a nice, well-executed added service they are able to offer."