Advance Auto Parts 2302 Main Street, Springfield, OR 97477

"Do not do business with these people. I went in to buy some simple tire repair plugs. At check out, the employee quoted me a price 3x what the display label stated. Walking back to check the price, he said they must all have been placed on the wrong hook. Following this I asked for a smaller pack, the employee stated they had no smaller options. Looking over I spot exactly what I asked for and we head back up to checkout. Again - they give me a price higher than what was advertised on their shelves. Following this he decides to reduce the price - but still not to the advertised price. If they'll screw you on the small stuff, then they certainly will on the big stuff. Waste of time"

"Hopefully everyone left early to celebrate previous presidents... I'd given 5 stars if I was installing parts I've been waiting for truck right now. instead of doing a review. However there's always tomorrow. And I'll update my review after I see how the process works. Picking packages up from advanced auto parts."

"Told me they had the right part so I drove 20 minutes to get it. Wasn’t the right one and when they were trying to look for the right one all three employees are yelling at each other. Gave me an attitude, Made me feel uncomfortable. Never comin again"

"I had an experience today with this company that was disappointing. When we all go to a store and make a purchase with a coupon or gift card. The coupon goes directly towards the overall bottom line of the purchase. This company will proportionally apply a percentage of the coupon to each item purchased. So, if you are purchasing things with a coupon. Be sure to purchase things you're sure you will keep. Purchase things you are not sure that you will use separately without a coupon to get your full return. I tried to explain my point of view to the employee there. And instead of being sympathetic and saying it is out of my hands, it is company policy. The person helping me got angry and said it is not like you are out of any of your own money. He did not seem capable of understanding that that was exactly how I felt. That being said other than this incident the company offers excellent pricing and the employees with go above and beyond to try to help you. I have been to this part's store many times. Never had another issue. I paid $18.79 for the part. And received $12.51 back."

"I chose Advance Auto Parts because they had the items I needed in stock to be picked up the same day, though they were a bit more expensive compared to their competitors. The store is supposed to close at 9pm, but when I arrived (on foot due to my car needing repairs) I learned that they had closed at 6 and so was unable to get my parts. The next day I called at 5, no answer/already closed. Today, day 3, they were already closed by 4pm. I don't know what I'm supposed to do to get my order. You would think that they would contacts customers with with in store order is pending pic of and notify them of the difference in closing time. This has been a HUGE inconvenience AND I not only had to pay their higher prices, but have now been without a vehicle/work for 3 days. Im shocked I wasn't notified and still wonder if I'll ever be able to pick up the items I purchased."