Polo Ralph Lauren Factory Store

"A racist extremist. There was a terrible Asian manager named Sonny Ayala who was very discriminatory. I don't understand why I discriminate against other Asians when I'm Asian. The Black Friday discount was very good, so I told my family and friends in Canada about the discount. Everyone wants to buy some, and the manager decides I'm reseller. And threatened to have me thrown out of the store. And when I checked out, I didn't know who to call and say that I am illegal person.Also asked the staff to copy down my address, which made me very afraid, why copy down the address of the customer? What did he want by copying down my address? I took a photo of the proof that they copied my address."

"The manager Sonny at this store has an extremely poor attitude! I have never encountered such a disgusting manager. My wife visited Ralph Lauren during Black Friday to buy clothes for family members. During checkout, this manager named Sonny claimed my wife had exceeded the allowed purchase limit, which, upon checking the receipt, proved to be untrue. Instead of apologizing after realizing the mistake, he chose to threaten and intimidate my wife by calling the police and recording consumers' private addresses, intending to expel her from the store! This behavior is frightening and unacceptable. Despite realizing he wrongly accused my wife, he did not apologize. Instead, he insulted my wife, claiming she was crazy. We are from China, and while our English may not be perfect, it does not justify this store manager's blatant discrimination. This manager is a hypocrite, treating people differently based on their race – one attitude towards white customers and another towards Chinese customers. I am truly fed up with this discriminatory behavior"

"There are many sale items unique to Factory House. I bought socks. If you register as a Ralph Lauren member, you will receive a coupon. There is also a bonus for first-time registration, so it is essential."

"Promotion sign wasn’t clear and not assign to the right item. Got Charged full price when it 25%off. Then give us a bad excuse for the sign is for clothing that hanging there, but the sign is on the rack. Also telling me the promotion might change weekly, but not relocate sign ? However, either not doing well on sign or willing to give customer discount when it on promotion period. Also, cashier forgot to help us to remove security tag. Which I need to drive back there. It took us another hour to get there to remove it!!! Ridiculous!!!!!"

"There was a terrible Asian manager named Sonny Ayala, who was very discriminatory. Just because I was Asian, he judged that I bought clothes in the store for resale. I bought 30 hats and 30 polo sleeves for a club member, and he told me that I could only buy five at a time. Ok, so I had to go there once a day, and actually it took me about an hour to drive from home, so I went there many times, and I bought five pieces at a time, and then one of their sales told me to call and not to come in every time, so I called and ordered, and then they sent me the wrong clothes, so I had to drive back and return the clothes and buy the rest, According to the principle, they need to return and replace the five wrong pieces and buy five new pieces, but he still refused me and refused to let me buy any clothes. I am very, very angry. What this manager did is very terrible job, Never set foot in this store if you don't want to be discriminated against and treated badly！"