Dick's Hillsboro Honda Service

"I dropped my car off to have the rear passenger door repaired. It could not be opened from the inside, It needed a new acuator. $500 plus dollars later my vehicle is given back to me. A few days go by and my daughter can't get out of the rear passenger door. I don't always have my daughter so I hadn't checked it. a couple of weeks go by and I check the child safety lock and begin to try different tactics, still won't open from the inside. So, I make an appt to take it back in. I wait two hours in the waiting room, no word. Finally I go out front to speak with the representative who received the car when I dropped it off. He says that it needs something else that will cost $300 or so dollars. QUESTION- did the mechanics who worked on this door actually try it from the inside? I highly doubt it. They gave it back to me after the original appt and said "it's good to go". Honestly, at the end of the day I have a bigger issue with the representative saying to me "I think you would have come in earlier if it wasn't working" Are you flipping kidding me? That's your customer service. Literally insinuating that i'm lying! I have spent several thousands of dollars over the years at this shop. SO disappointing. At least I got a $500 plus new battery for my key faub..."

"I went in for a 105k mile check up and they quoted me a $5k bill. One of the charges was $431 to replace a SINGLE tire that they claimed has a “NON REPAIRABLE NAIL.” I took it to Discount Tires and they said there was a valve that was barely loose and they tightened it for no charge. This place is a scam and has horrible service. Take your car somewhere else!!"

"I have been taking my cars for service here for years. Frequently would even pay for their overpriced services ($119 for air filters? Really?) just for the sake of convenience. However you got too greedy this last time. An almost $3000 suggested repair bill including a brake job, alignment and the ever questionable “carb cleaning service”. This time I went for second opinions from a highly reputable tire place and garage. Hillsboro Honda lied about the thickness of my brake pads and the need for an alignment and as usual way overcharged for those services as well as the others I had done elsewhere that were needed (transmission flush, brake fluid change) as well as for air filters and the unnecessary upsells they always add. According to Hillsboro Honda my rear brakes were at 3mm, they were actually at 5mm and no brake job needed. The alignment was well within manufacturer specs and was not needed. I have been a Hillsboro Honda customer for almost a decade. Two vehicles thousands of dollars later (not to mention the cars I would have bought because I’m Honda loyal) I have decided, because of Hillsboro Honda’s greed and dishonesty, to never give them another dime of my business. Change your own air filters for a fraction of the cost (it’s super easy), always get a second opinion and never get your service done at Hillsboro Honda."

"This is my nearest Honda and it is next to impossible to get in here for a service. The phone rings forever and the calls never get through. We were looking to buy a car and took a car out for a test drive with the sales staff, The manager yelled at us, The Customer! because the test drive car was sold and should’ve not been driven - Then why did you give it to us my guy? I went to Beaverton Honda dealership for a key fob replacement and realized how terrible this particular showroom is. Never coming back."

"My car went in for a simple hitch installation. They did a botched work and returned it with a damaged rear bumper and a hole on the lower trim. At first they agreed to repair it, but later they only replaced the lower trim and refused to fix the rear bumper because their technicians didn't assume responsibility for the damage. I had to pay to fix the damage they caused from my own pocket and they lost a customer."