VW Plus

"They fixed my turbo on my tdi for way less than the dealer. Highly recommend."

"HORRIBLE EXPERIENCE (I normally don’t leave reviews) I was traveling from Houston, TX to Alabama for a wedding with my 2year old daughter and my car stopped accelerating on the freeway in that area. I originally wanted to have it towed to VW Southwest to have it looked at but they were completely booked and unable to look at my car and recommended this place, so I had my car towed here. They did the diagnostic and it came back that I needed my turbo chager replaced. They me a price for everything. I had my dad call them so they could explain everything to him along with price (I don’t know nothing about cars). I told them to give me a few days to figure out next steps with my car. I live in TX, was starting a new job soon, and this is my only car; so I needed to weigh my options. I called back a few days later and told them I would be moving forward with having my car serviced with them. I was told they had to order parts. Two weeks pass and I call to check on my car and was told my parts were in but there were two cars a head of mine and the job would take a few days. After that my dad and I called every week to check and we were still getting the same “there are still two cars ahead of mine”. At this point it’s been a month and I still have no car. I’m still calling once a week for updates but now no one is answering the phone or returning my calls for two/three weeks. Last week I called ( at this point it’s going on two months and I still had not received a call back) and was told they couldn’t work on the car because my dad didn’t put a card on fill and thought he was sending a check. I was then told by the woman who I was in communication with that I would be paying more on getting my car fixed than my car is worth and she was not trying to be funny but they have done services on cars and not been paid in the past (which did offend me being that I am a African American woman but if that’s your policy than so be it) I call my dad and explained the conversation and he called stated that he never had that conversation with her (money was never a issue, I told the lady before I decided I was going to get them fix the car that my dad would be taking care of the bill). He calls and informed her per his research my car is worth more than what she was saying and asked how much for parts and if he pays for the parts how long before my car is ready, they didn't know. So at this point I'm over it. It's been two months without a car and I have never taken my car somewhere and had to pay for serves first. I don't think they ever ordered the parts and steriodtyoed us in thinking we was not going to pay them. So I had my car moved to VW Southwest."

"Elizabeth was wonderful, she made sure I was updated throughout the process. They had the problem identified and fixed so quickly and professionally. I can’t say enough great things, I know going forward they will be my go to shop."

"Owner is always so helpful when I have an issue with my GTi. Literally has bailed me out multiple times. Also he has a passion for this stuff which is clearly evident from talking with him. Great people. Would highly recommend."