Cortez Car Care

"I had to bring my car back to Cortez because the valve cover gasket they installed was leaking. It was suggested that I come early Tues morning. They knew on Friday what part was needed. I arrived at 9am after sitting there 2 hrs at 11am someone was sent to go get the part. After another hour and 40 mins. They sent someone to get another part for my car. All this time letting me sit there without telling me what's going on with my car and in the meantime people who came after me were in and out. My car wasn't ready until 4:30. The mechanic lied about the reason a new valve cover was replaced. Evidently it was damaged while in the shop for them not to tell me about it or charge me for it. Guess they thought I wouldn't know the difference. I was totally dissatisfied with spending my whole day there. They need to be more efficient and honest with customers. Your response is not accurate.."

"My experience with Cortez Car Care is always pleasant. I receive great service. The staff is always friendly, courteous and professional. I think they are a little pricey, and you know in advance, but the job is always done right the first time...so I gladly pay."

"This place is awesome!!! Literally felt like I went to families house while my car was being repaired. Unlike majority of repair shops the staff not only inform you of the issue with your vehicle but they educate you on the functions of the parts needing to be repaired or replaced. They answered every question I had the vibe of the entire facility was just warm and welcoming. Great movie selections while you wait. And the price! My stomach was turning while I was waiting on the estimate. And I couldn't believe how reasonable and affordable it was! I Literally asked "that's it?!" You guys are AMAZING and have definitely earned a repeat customers!!! Those of you reading this Go to Cortez Car Care! They are definitely worth it."

"Excellent service and very reasonable prices. They were very fast fixing our vehicle and it ran way better when we got it back. We had called 5 places to get quotes and estimated times. We took a chance and tried them and so glad we did. HIGHLY recommend this car care center for repairs and engine work."

"I once thought this was a business with integrity and professionalism until recently. I went to them for ac work on my Cadillac starting in February in preparation for the summer heat. My ac made noises and the air worked intermittently. After 3 visits and nearly $3,000 spent, the noise has stopped but my ac is still working intermittently. They still do not know what is wrong and refuses to continue trying without charging more money. Additionally, My car was returned without properly putting all cosmetic parts back in place and I am sweating. Yes, the last visit was not so pleasant as I personally became agitating with their lack of willingness to pinpoint the problem and resolve it while acknowledging the inconvenience. I am now out of money, hot, and in need of competent and honest work. Oh, I have Car Sheild and all ac parts are covered but documentation of the need to replace the condenser was incomplete by Cortez so I’m stuck. Unfortunately, I am very disappointed and I unsatisfied."